Show:
REPONSIBILITY
SKILLS
DIALOGUE
QUESTIONING
100
Active
What type of listening do we employ?
100
Non-Verbal
Eye contact, Facial expressions, Body movement... All fall under this category
100
Complement
The act of aknowledging positive behaviour or outcome
100
Creative
A person who is artistic, usually is also labeled as?
200
Neutral
When you hear different opinions, what kind of initial response would you employ?
200
Paraphrasing
To ensure you get the meaning correctly and check for understanding, you use this with your own words instead of mimicing.
200
Energize
Activities that are meant to re-engage the learners back to the topic at hand
200
Assess
Pop quizes, exams, are conducted to ______ learner's needs
300
Summarize
How do you tie everything together?
300
Observe
This means to see, watch, perceive, or notice.
300
Mediate
When two learners have different opinions you need to employ this.
300
Redirect
When learners ask a question, in AL, you want to ______ this to them.
400
Structure
What does a call flow provide during a customer's interaction?
400
Focus
Keeping your learners on track with the main concept, avoiding off topic discussions
400
Disagree
It is ok to gently do this if you have different opinions or answers
400
Attention
Expressive facilitators are generally good at maintaining the learner's _________.
500
Participate
What this term means is "getting all your participants involved"
500
Stimulate
To encourage our learners to create new strategies or behaviours that will help them with their job
500
Change
The only constant thing in Sprint's world is.
500
Poll
What is a method of collecting a group of opinions on a subject or topic?