License
MasterClass Offers exclusive year long memberships for businesses as a learning and development perk.
What is, License
MasterClass offers large amounts of gifts that any business can buy?
What is, Bulk Order
What is MasterClass's shortest enterprise plan they offer?
What is, 1 Month code.
Masterclass offers a quarterly plan for Enterprise clients?
What is, 3 month code.
With License accounts what login credential can they not edit?
What is, email.
Bulk codes are able to be redeemed to either personal or work email?
What is, both.
What does a 1 month membership cost?
What is, $25.
What does a 3 month gift cost?
What is, $60.
What can a Point of Contact remove or add in there license admin dashboard?
What is, seats.
POC on a bulk code order reaches out that employees are reaching out that they are receiving an error message that the code has already been used.
(multiple answers)
What is, wrong account redemption, code expired, or code does not exist.
What is, send login instructions.
POC writes to support that their recipients have reached out that their codes have expired. What do we NOT do?
Additional points: What should we do?
What is, not add a subscription directly to the recipients account in admin.
What we do do: Reach out to Escalations team to generate a new code in admin.
What browser does MasterClass not support and causes the the user to get a black screen when signing up?
What is, Internet Explorer.
What third party platforms are we unable to extend gifted subscriptions on?
(Additional points- what is the exception)
What is, Apple, Google, Amazon, or Roku.
PayPal / Braintree: Can offer 100% discounts via BT.
How long does the recipient of a 1 month code have to redeem their gift?
What is, 2 months from purchase.
How long does the recipient of a 3 month gift have to redeem their gift?
What is, 4 months from purchase.