Cultura general
Quien es el miembro del team mas longevo en Amazon?
What requirements must the customer complete before leaving an organization?
- DIVA verified
- Valid payment method
- Choose a support plan
The requested amount on the SIM, should it include taxes or not?
No, the requested amounts are pre-tax
Can we process a credit and rebill in core?
No, this can only be made by coreplus
Can we copy/paste previous correspondences
No, all correspondences must be personalized
Que dias de la semana se dan los Masterclass?
Miercoles
Can we provide billing support to accounts linked to a Reseller?
No, we must refer the customer to the management account
Where can we see the Credit Memo ID?
Account Billing History
Can we process a credit and rebill to change the currency of an already created invoice?
No, this won’t work for a currency change
What should we ask the customer before creating a request?
RI/SP ID.
Cual es la nacionalidad del novio de Mer?
Venezolano
What is the percentage of member accounts a customer can close per month?
10% of their member accounts.
Do we apply the credit memo ourselves?
No, the credit memo can only be applied by AR
Should we follow the Credit and rebill process for an unified invoice?
Yes
What is the first step we have to take after creating the RI/SP Cancellation SIM?
Send the TM and email with the case link and the subject: RI/SP
Cual es el login de Cesar?
cesarjar@
How do we check if Credit Sharing is enabled?
Through Billcon
Can we create a credit memo for a failed invoice?
No, you can’t create a credit memo against a failed invoice.
Can the customer request this process through an IAM user with permissions?
Yes, not only the root user.
How often should we update the case?
Como se llama la perrita de Nat?
Layla, Negra o Lulis
How does the customer disable credit sharing?
In Billing preferences > Select Disable credit sharing.
Do we create the SIM manually through the TT Kiosk?
No, we use the Billing Adjustments workflow
What is the Case Console resolver group where we transfer these cases?
Billing - Tax
By which email should we reach out to Nat?
5th