First Impressions
Patients often form judgements about trustworthiness, competence and compassion during this timeframe, even before the healthcare professional speaks
What is "Seconds."
The "A" in AIDET stands for this, involving using names, making eye contact, and positive energy.
What is "Acknowledge."
Giving patients your full attention without interrupting and acknowledging their concerns with verbal and non-verbal cues is known as this.
What is "Active Listening"
The first step in adapting to patient needs is to quickly evaluate their communication preferences, health literacy, emotional state, and potential barriers, which is called this.
What is "Assess or Assessment"
The first step in effectively closing conversations is to briefly review key points and decisions made, which is called this.
What is "Summarize"
Besides the element of timing, these two things are also something patients notice first.
What is "facial expression and appearance"
When you "Introduce" using the AIDET framework, you should state your credentials, your role, and this.
What is "What the patient can expect."
Phrases like "That sounds difficult" can make patients feel understood by recognizing the legitimacy of their emotions without judgment, which is called this.
What is "Validation"
For elderly patients, it is important to speak clearly and slowly, avoid this.
What is "Shouting."
Creating space for final concerns or clarifications at the end of an interaction means doing this.
What is "Invite Questions"
When considering first impressions, this should be calm, welcoming, and steady, instead of rushed and cold.
What is "tone of voice."
This part of AIDET involves explaining how long something will take and why there might be a wait.
What is "Duration."
This aspect of empathy involves trying to understand situations from the patient's viewpoint and is called _________taking
What is "Perspective" (Perspective-taking)
When communicating with pediatric patients, you should use age-appropriate language and simple words, and address both the child and this person.
What is "Caregiver or Parent"
Clearly explaining what happens next and any patient responsibilities refers to outlining these.
What is "Next Steps"
A clear introduction should include your name, your role, and this.
What is "purpose of the interaction."
Giving context and using plain language is key to this part of the AIDET framework.
What is "Explanation."
Empathy forms the cornerstone of effective patient communication and helps healthcare professionals build this.
What is "Trust"
For anxious patients, validating their emotions with phrases like "It's okay to feel nervous" and asking these types of questions can explore their concerns.
What is "Open-Ended Questions."
A thoughtful closing ensures patients leave feeling informed, respected, and this.
What is "Cared For"
The critical truth that states "People walk away with the message they see, not the one they hear" emphasizes the importance of this type of communication.
What is "non-verbal communication."
The final step of AIDET involves closing the interaction with gratitude and this.
What is "Professionalism."
Patients who feel heard are more likely to do this
What is "Adhere to treatment plans"
When communicating with culturally diverse patients, you should avoid assumptions, use professional interpreters if needed, and be aware of cultural variations in these three areas.
What is "Eye Contact, Touch, Personal Space."
Effectively closing conversations helps to reduce follow-up calls and confusion about this.
What is "Treatment Plans"