True or False
We can make changes in the IMPA state system ?
What is " FALSE "
What is IMPA and what is it used for?
"What is " the state website to check eligibility and verify can the dental provider
Iowa has 4 plans
What is " FALSE"
What are the health plans under IA?
What is: Medicaid- Iowa Health Link, Iowa Health and Wellness, Hawki
ID cards need to be sent out after a pcp change is made
What is " True "
Name a VAS available to the members
What is :
Gift cards
Free smart phone
Meals
We have two dental vendors " Delta Dental and MCNA Dental "
What is " True "
Where do you access the Molina Store ?
What is : Utility Bar - Custom Links
"Your life Iowa" is a website for help with BH, drug use and other problems
What is " False"
Sample Call Documentation : I want you to write an example of what your call notes will say , based on the following information ;
You called a member to complete welcome call , Member got welcome kit and ID card . The member doesn't know their doctor and wanted you to change it to Hamilton Health Center . Member wanted to know if Vison is covered.
What is : You have 2 mins to write a sample call documentation via email to myself