Matrix Influence
What's the first step when leading a cross functional team?
Schedule 1:1's to understand each person's goals
What tool clarifies riles in matrix teams?
Project Inventory Form
A teammate misunderstood your message and took the wrong action. What is one way to prevent this in the future?
Use clear, specific language and confirm understanding with a quick summary or follow-up question
Situation Behavior Impact (SBI)
What mindset can help you navigate sudden changes?
Adaptability
Resilience
Curiosity
How can you influence a stakeholder who doesn't report to you?
What's a risk of skipping alignment on goals at project start?
Duplicated effort
Missed timelines
Name a communication norm that helps reduce misunderstandings
Agree on response times
Define Primary Communication Channels
Summarize Decisions in Writing
Set clear expectations
Provide an example of how you would give feedback in one sentence to a peer who missed a deadline.
Example: "When the deadline was missed, it delayed the client deliverable and reflected poorly on Payer Sciences; please schedule checkpoints next time."
If your project sponsor changes direction mid project. What do you do?
Align with new priorities, update the PIF and communicate impacts to your team
Active listening, be transparent, align on shared goals, be consistent, be reliable
You're in a team where two people think they "own" the same deliverable. What's your next move?
Facilitate a clarification conversation and update responsibilities
You were informed about an issue indirectly and after it was already too late. How could this have been prevented
Schedule frequent check-ins
Build trust so that people can come to you with their problems and concerns
Reframe this: " Why didn't you update the deck like I asked?"
Example: " I didn't see the latest update, could you share where it stands?"
A stakeholder pulls out. You need to adapt the plan. What are your top 3 actions?
Re - scope deliverables
Reassign tasks
Notify the team/stakeholders