Culture
How many cultural statements do we have in Concentrix?
9
What's EAP?
Employee Assistance Program
What is CSAT?
Customer Satisfaction.
Can we share passwords?
NO
What is Active Listening?
Meaning answer
Complete the cultural statement:
We are _____ in our decisions.
BOLD
Mention one of the new Public Transportation schedules that we implemented:
5:10 AM San Jose - CR4 y CR3
CR4 y CR3 - San Jose
2:10 PM, 3:10 PM, 4:10 PM, 4:45 PM, 5:10 PM, 6:10 PM, 7:10 PM.
What is the Business Critical target?
90%
Mention the email address to report suspicious communications:
alertus@concentrix.com
For you, what is Customer Service?
Meaning Answer.
Name a culture statement.
Is it right?
What is the password for the CNX_Employee WiFi?
Employee
What is the Customer Critical target?
95%
report.phish@concentrix.com
What is empathy?
Meaning answer.
We have high _______ with _________ character.
We have high integrity with exemplary character.
Mention 1 SRG (Staff Resource Groups):
- Network of women
- Ability
- Pride
- Black professionals Network
Specific
Measurable
Attainable
Realistic
Time bound
Tetra-brick, paper, pen/pencil, bottles, etc.
Explain the reason why 'acknowledge the issue' is important for Customer Experience?
Answer
Name the 3 Vs of Concentrix Vision.
Visibility
Velocity
Value
Mention 3 benefits provided by the company:
- On site Doctor
- Asociacion solidarista
- Benefit hub
- Transportation
- Performance bonus
Etc.
What is a KPI?
Key Performance Indicator
According to the non-disclosure agreement, who is our employer?
Concentrix
Explain the reason why 'match pace' and 'emotional states' are important for Customer Experience?
Answer