Show:
Problems
Solutions
General Corporate Responsibility
Key Lessons
Tie Breakers
100
What is the issue with Paint being supplied from un-certified suppliers?
Lead Paint. It is legal in the US due to the fact that it is a neurotoxin
100
What did Mattel did do when they discovered that their products had lead paint or design problems?
Recall the affected toys.
100
Are you as a company responsible for the mistakes of your suppliers in todays consumer environment?
Yes, as seen with the Mattel Case.
100
Creating quality controls can help prevent defects and reduce the affects of recalls. What are some cons to having these in place?
Creating bottlenecks and slowing down the supply chain
100
Does professor Nyaga publish research?
Yes
200
Faulty design. Magents or small peice would dislodge and cause serve/fatal damage to childern.
What was the main reason for the majority of Mattel's recalls?
200
What type of quality controls did Mattel mandate in factories?
-Bought portable lead testers -Increased factory visits -Confirmed necessity to order materials from specific parties
200
What can companies do to minimize the risks within the manufacturing arm of their supply chain in terms of product quality and safety?
Create quality control standards and require testing on final products.
200
What is an important plan to have in place when dealing with recalls?
Reverse logistics
200
What country is professor Nyaga from?
Kenya
300
Besides Lead Paint and Faulty Design what was the last reason for a portion of the products recalled?
Product Misuse.
300
What did the U.S. Senate do in response to Chinese made product recalls?
They launched an investigation into safety standards for children clothing and toys manufacturing.
300
Mattel had Lead Paint issues because they did not know...?
... know their supplier's suppliers.
300
How do you ensure that your suppliers are following your standards?
Create incentives and black and white contracts
300
Where did professor Nyaga go to University for his PHD?
University Miami Ohio
400
Why, if Mattel had certified paint suppliers, did lead paint continue to be a problem?
Companies sub-contracted painting work to other companies.
400
How did Mattel deal with defective products containing loose magnets?
Open discussion
400
Besides the compliance regulations set on corporations for importing and exporting what factors are companies responsible for (think guest speaker)?
1. Environmental concerns over the end use of their products 2. Ethical concerns over imports/exports 3. (anything else the class comes up with)
400
In order to maintain brand loyalty and imagine you should have this in place?
A public relation team, and plans to deal with any and all issues that arise
400
Where is Professor Nyaga’s office?
214 Hayden
500
What was the procedure for toy inspection in 2007?
Toys periodically taken off production lines
500
Do you have any other solutions which have not been mentioned?
Class discussion
500
What other things do you think corporation should or are responsible for in term of their supply chains?
(class discussion)
500
What else can you take away from this case?
(class discussion)
500
How many sugars does professor take in his Dunkin’ Donuts coffee?
One sugar