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We are green!
Holy-Sheet
Please save me
Sell me now!
Adjustable base space
100

What is the flame retardant used in the Saatva Classic Mattress? 

Natural plant-based thistle

100

Describe the feel of Sateen vs Percale sheets

Sateen - More traditional/ buttery soft and silky

Percale - Cool, crisp and lighter

100

Customer is under 6 weeks and is calling to return the mattress as it's too firm. What should we explain/offer first?

Break-in period

100

When is the best time to purchase? 

Today! We always offer the best pricing/value of our products.

100

Who do we partner with to manufacture our Adjustable Bases?

Leggett & Platt (L&P) and Bed Tech

200

What is the active ingredient in Guardin?

Peppermint

200

What is the threadcount of the Linen sheets?

150

200

What can we offer to a customer who says their mattress is sleeping hot? 

Cool Shield

200

If the customer is asking for an additional discount on top of what we are offering, and their order is under $5000, what can we offer? 

Additional $50 off as a courtesy

200

**DOUBLE POINTS**


How long is the timer on the massage feature of the SABP?

15 mins

300

List 3 of our Green Initiatives

  • We only use eco-friendly foams that substitute traditional petroleum-based chemicals with 30% naturally-derived soybean & corn oils
  • CertiPUR-US®* certified memory foams are low in volatile organic compounds (VOCs) and guaranteed to be free of toxic chemicals
  • Mattress covers made with organic cotton grown without chemical insecticides & synthetic fertilizers and treated with Guardin™, a botanical antimicrobial treatment that naturally inhibits the growth of bacteria, mold & mildew
  • Recycled steel coils are sourced from post-consumer steel and tempered for maximum durability
  • Base panels on our single-sided mattresses are made with REPREVE® recycled polyester which removes four single-use plastic bottles from the waste stream with every Queen mattress made
  • We never use fiberglass or toxic chemical flame retardants/barriers in our mattresses, instead we use natural plant-based thistle pulp and organic wool flame retardants
  • GOTS®* certified organic & OEKO-TEX® Standard 100* certified bedding free of potentially harmful chemicals
  • GOLS* organic-certified natural latex is harvested sustainably to not cause harm to the rubber trees
  • Our GREENGUARD® Gold* & eco-INSTITUT®* certified latex mattresses meet the highest standards for low chemical emissions, helping to reduce indoor pollutants and the risk of daily exposure to potentially harmful substances like VOCs


300

****DOUBLE POINTS****


What's the difference between the Organic & Signature Mattress Pad? 

Organic is GOTS certified and water-resistant

Signature is OEKO-TEX certified and water-proof

300

What can we offer if a customer calls in to return a Saatva Latex Pillow and wants to purchase the other loft?

Standard or High Loft Core


300

What are 2 add-ons we should always offer the customer when closing a sale

Extend

Signature Mattress Pad

300

Name 4 features the adjustable base plus has over the standard model

- Full-body massage

- 3 preset buttons

- Under-bed LED lights

- USB-A and USB-C ports

400

Name all of the mattresses that are Greenguard GOLD certified. 

All of our mattresses with the exception of Solaire.


GREENGUARD Gold Certified means a product has been tested and meets the strictest standards for low chemical emissions and formaldehyde levels. Certified products are screened for more than 15,000 VOCs known to pollute indoor air. We highly recommend you read up on our new certification here:

400

**DOUBLE POINTS**


What is the only sheet set we sell in a Split Cal King?

Signature Sateen Sheet Set

400

State the three return options for opened bedding

1. Keep for 50% off

2. Donate and send us a donation receipt for 100% refund

3. Return label for 100% off

400

 **DOUBLE POINTS**



If a customer expresses concern about a mattress working out during the sales conversation, I should bring up the following 2 points: 

1. 365 trial period

2. Explain we have a 95% satisfaction with our mattresses, so it's very likely they will also love the bed


400

How many degrees can the adjustable base be adjusted? 

Saatva Adjustable Base and Saatva Adjustable Base PLUS can incline up to 58 degrees at the head and 44 degrees at the foot.

500

What is the flame retardent used in the Solaire

Paladin fiber that is quilted to the top and side panels under the ticking. 


  • It is composed of inherently flame retardant rayon fibers blended with polyester fibers. The flame resistant characteristics are inherent to the rayon fibers used and no post-treatment with chemicals is necessary. 
  • Rayon is a man-made fiber generated from natural cellulosic (made from cellulose) derived from wood pulp. The flame resistant variety used is infused with silica (sand) during the fiber formation.


500

Which mattress size do we offer a complimentary sheet for?

Upper-Flex Queen & King (Solaire)

- Organic Sateen Sheet

500

What should you ask if a customer wants to process a cross-brand exchange? 

Have you ever tried that style?

500

What is the 'Your Mom's House Podcast' discount? 

$200 off $1,000

500

What is the height of the adjustable base from the floor to the top? 

Adjustable legs go up in half-inch increments for bed height options of 12" to 17"