Mattress School

We are green!

100

What is the flame retardant used in the Saatva Classic Mattress? 

Natural plant-based thistle

200

Explain our CertiPUR-US®* certified foams

low in volatile organic compounds (VOCs) and guaranteed to be free of toxic chemicals

300

List 3 of our Green Initiatives

• We only use eco-friendly foams that substitute traditional petroleum-based chemicals with 30% naturally-derived soybean & corn oils
• CertiPUR-US®* certified memory foams are low in volatile organic compounds (VOCs) and guaranteed to be free of toxic chemicals
• Mattress covers made with organic cotton grown without chemical insecticides & synthetic fertilizers and treated with Guardin™, a botanical antimicrobial treatment that naturally inhibits the growth of bacteria, mold & mildew
• Recycled steel coils are sourced from post-consumer steel and tempered for maximum durability
• Base panels on our single-sided mattresses are made with REPREVE® recycled polyester which removes four single-use plastic bottles from the waste stream with every Queen mattress made
• We never use fiberglass or toxic chemical flame retardants/barriers in our mattresses, instead we use natural plant-based thistle pulp and organic wool flame retardants
• GOTS®* certified organic & OEKO-TEX® Standard 100* certified bedding free of potentially harmful chemicals
• GOLS* organic-certified natural latex is harvested sustainably to not cause harm to the rubber trees
• Our GREENGUARD® Gold* & eco-INSTITUT®* certified latex mattresses meet the highest standards for low chemical emissions, helping to reduce indoor pollutants and the risk of daily exposure to potentially harmful substances like VOCs

400

Name all of the mattresses that are Greenguard GOLD certified. 

All of our mattresses with the exception of Solaire.

GREENGUARD Gold Certified means a product has been tested and meets the strictest standards for low chemical emissions and formaldehyde levels. Certified products are screened for more than 15,000 VOCs known to pollute indoor air. We highly recommend you read up on our new certification here:

500

What is the flame retardent used in the Solaire

Paladin fiber that is quilted to the top and side panels under the ticking. 

• It is composed of inherently flame retardant rayon fibers blended with polyester fibers. The flame resistant characteristics are inherent to the rayon fibers used and no post-treatment with chemicals is necessary. 
• Rayon is a man-made fiber generated from natural cellulosic (made from cellulose) derived from wood pulp. The flame resistant variety used is infused with silica (sand) during the fiber formation.

Holy-Sheet

100

Describe the feel of Sateen vs Percale sheets

Sateen - More traditional/ buttery soft and silky

Percale - Cool, crisp and lighter

200

What is the threadcount of the Linen sheets?

150

300

****DOUBLE POINTS****

What do our sheet sets include? 

1 Fitted Sheet

1 Flat Sheet

2 Pillowcases (1 pillowcase for Twin & Twin XL sizes)

400

What is the only sheet set we sell in a Split Cal King?

Signature Sateen Sheet Set

500

Which mattress size do we offer a complimentary sheet for?

Upper-Flex Queen & King (Solaire)

- Organic Sateen Sheet

Please save me

100

Customer is under 6 weeks and is calling to return the mattress as it's too firm. What should we explain/offer first?

Break-in period

200

What can we offer to a customer who feels the mattress is too firm and does not want to wait for the break-in period

Comfort adjustment topper

300

What can we offer if a customer calls in to return a Saatva Latex Pillow if it is too firm OR too soft?

Soft or Firm core

400

State the three return options for bedding

1. Keep for 50% off

2. Donate and send us a donation receipt for 100% refund

3. Return label for 100% off

500

What should you ask if a customer wants to process a cross-brand exchange? 

Have you ever tried that style?

Sell me now!

100

When is the best time to purchase? 

Today! We always offer the best pricing/value of our products.

200

State 5 reasons why a customer should purchase Saatva over a competitor

- 365 day trial

- 24/7 customer service

- LZT

- Free delivery & removal

- Green initiative

- Lifetime Warranty

- Made to order

- Made in USA

- CertiPur certified foams

- & MORE

300

What are 2 add-ons we should always offer the customer when closing a sale

Extend

Organic Mattress Pad

400

If a customer expresses concern about a mattress working out during the sales conversation, I should bring up the following 2 points: 

1. 365 trial period

2. Explain we have a 95% satisfaction with our mattresses, so it's very likely they will also love the bed

500

What add-on item should you suggest when a customer purchases an upholstered bedframe?

Bench or ottoman

Adjustable base space

100

What is the warranty difference between the Adjustable Base and Adjustable Base Plus?

Adjustable Base - 10-year

Adjustable Base Plus - 25-year

200

****DOUBLE POINTS****

How tall is the adjustable base height options?

12" to 17" by half inch increments

300

Name all features the adjustable base plus has over the standard model

- Full-body massage

- 3 preset buttons

- Under-bed LED lights

- USB-A and USB-C ports

400

How many degrees can the adjustable base be adjusted? 

Saatva Adjustable Base and Saatva Adjustable Base PLUS can incline up to 58 degrees at the head and 44 degrees at the foot.

500

What are mattresses that cannot be used with an adjustable base

1. Classic 14.5"

2. HD

3. Youth