OPENING/CLOSING
true or false: initial everything on the opening list even if i didn't do it to make sure that everything is checked off.
FALSE
How do we tag new items?
EX: when do we put on a Maude tag/where do we put on the sticker?
Put the sticker on the tag that comes on the clothes from the brand.
ONLY add a Maude tag when there is no other tag to put the sticker onto.
What do you do if you're doing a task and customer walks in?
Stop WHATEVER you're doing and go and greet the customer. Tasks always come second.
What brands of jeans do we carry? (im looking for four answers)
Levis, Bayeas, Dear John, Habitual (bonus points for z supply)
What year did Maude open?
2007
What day does the recycling come? (and when do we put out the bins)
Tuesday morning
Put out bins on Monday night
How do you answer the phone?
SMILE ON YOUR FACE: Hi thank you for calling Maude this is "Chloe", how can I help you today?
What are the three things you should always try and say to a customer who just walked in?
Hi welcome in
How are you?
Is there anything we can help you find?
who can use the employee discount? how long do we have to wait to get 40% off?
EMPLOYEES only unless Becca says otherwise! we wait two weeks duh
Ask them their first AND last name and put it in both five star and the shopify system on the IPad.
Where does the closing register envelope go at the end of the night?
top drawer to the left of maddy's desk
What should you be doing if there are a lot of people in the store but no one needs your immediate attention?
*figure 8
You should never be standing behind the counter.
What do you do if a customer asks you a question and the answer is "no" or you don't know the answer?
NEVER SAY "NO"
steer them to something else or give them other options but never say just no.
if you don't know the answer go find someone who does know the answer but never ever say "i dont know"
When checking out what items are final sale?
Every time someone buys something on this list tell them at check out that it is final sale and they can't return it.
-marked down items
-candles
-makeup/beauty
-jewelry
2 kids
Willa and Grady
50 points for each answer
when it says "check shoe display" what does that mean? What should you be doing every time before signing your initials?
Checking to make sure every pair of shoes is out on the floor in the designated shoe area. AND going to the back and shaking every display box and adjusting if needed.
Return policy
14 days store credit or exchange. NO REFUNDS. Sale items can not be returned
What should you do if there is a customer asking for something we don't have?
Make sure to come up with an alternative of something we do have and WRITE IT DOWN SO WE KNOW and can take into consideration when ordering items.
18k gold plated stainless steel
How much does the transaction come out to when someone buys only a piper/elise cardigan?
$66.74
What do you do if the register is off at the end of the night? (like under $1 off)
1. recount the drawer (twice)
2. call Chloe or Betsy or Maddy or Hunter
3. text Becca if those four don't answer
3. balance it with the coins in the left cash wrap drawer
A customer has been in the fitting room for 15 minutes...what do you do in this scenario? Should you do anything?
YES! Go and check on them and ask them if they need anything else or need any different sizes! Just because they are in the fitting room does not mean you are done with helping them.
What do you do if a customer is upset about something?
ALWAYS be respectful and show them you care. Over apologize and tell them how sorry you are a LOT! Solve the problem in a timely manner while still being respectful and kind.
If you don't know the answer to what they are upset about come and get a manager.
What do you do if a customer asks about one of our products?
ALWAYS find something positive to say about it! Give them a short run down of the product and offer help in some way (grab a shoe size, get a fitting room for a product, put a product at the front for them)
Sales really is a skill so make sure you know how to talk about something even when you don't own the thing yourself!
What is Betsy's job title?
Marketing and Community Outreach Coordinator
but we will take
Social Media and Marketing Manager