Maxcare
What is Maxcare?
What is: an optional extended service plan
What is the deductible for MaxCare Plus?
What is: $0
Who is responsible for breaking the tracker?
Who is: Mylasia
What discount do customers get on their deductible if they bring the car to CarMax for service?
What is: $50 (except for ESPs purchased in OR or WA).
What is an example of a Maxcare Seed plant?
what is: Each of our vehicles are eligible for our extended service plan MaxCare which can cover up to 5 years or up to 150000 miles, we can talk more about that a little later.
What does MaxCare Plus cover?
What is:
The cost of tire repair or replacement due to a road hazard.
The cost of wheel repair or replacement due to a road hazard or cosmetic damage.
Cost of dent or ding repair for dents or dings less than 4 inches on body panels (not including bumpers) using paintless dent repair
Who was saying De-cul on a call when referring to decals?
who is: Christian
Can a Customer purchase MaxCare separately if they do not want to include it in their financing?
what is: Yes. MaxCare must be sold at the time of purchase, but the Customer has options of how to include it with their purchase.
What are the 3 basic MaxCare Discovery questions?
What is: How long do you plan to keep the vehicle? “How many miles do you drive each year?”
“How much are you comfortable paying for unexpected out-of-pocket repairs?”
What does MaxCare Plus NOT cover?
What is:
Damage caused by a vehicle collision or other accident.
Wear and tear replacement for tires, tire damage caused by lack of maintenance (dry rot, tread depth below3/32”), wheels that exceed 24” in diameter, or damage that resulted from offroad use.
The repair of scratches to body panels.
The repair of dents larger than 4 inches long or in diameter.
Damage caused by weather hazards (e.g., hail).
Cosmetic damage to paint or re-painting a dent/ding.
Who is: Christa
Can customers purchase Maxcare when they are buying a car for commercial use?
What is: Vehicles purchased for commercial use are ineligible for Maxcare
what 4 areas in a call should you seed plant Maxcare?
what is:
During Discovery
Going over the vehicle’s history
Before a pre-qualification request or submitting a finance application
Customer shares vehicle maintenance concerns
Can a customer purchase MaxCare Plus without Maxcare?
What is: No. MaxCare Plus includes the full MaxCare coverage in addition to tire, wheel, and dent coverage. Customers can only obtain this coverage by purchasing MaxCare Plus.
Who coined the time 5505?
Who is: Sky
According to the compliance tip guide how should we refer to MaxCare?
What is: as an optional "extended service plan" "MaxCare" or "service plan"
What 3 things must you do to present MaxCare proficiently?
What is:
ask all 3 maxcare discovery questions (4 if Maxcare plus is available)
RECOMMEND vehicle specific plan based on customers situation
Digitally share maxcare plans with customer
What is the 4th discovery question when presenting MaxCare Plus to a customer?
What is: How important is tire, wheel and dent coverage to you? (verbatim)
Whose ick was wet clothes or skin on fabric lawn furniture?
Who is: Marley
What is: “warranty,” “bumper-to-bumper coverage,” “100% coverage of everything”