Riddles
I'm orange and sound like a parrot. What am I?
Carrot
What is the largest province in Canada?
Quebec
Who was known for the "I have a Dream" speech?
Martin Luther King Jr.
How does AnywhereWorks give back to the environment?
AnywhereWorks gives back to the environment through, being a paperless company, allocating a portion of its revenue to plant trees, and hosting giving back days.
If you use affirming words such as ‘Absolutely!, and ‘Ah, I see’, What tech skill are you demonstrating?
Active listening
Forward I am heavy, but backwards I am not. What am I?
Ton
Which city hosted the 2012 Winter Olympics?
Vancouver
Who said "One small step for man, one giant leap for mankind."
Neil Armstrong.
If you haven't received a call in 5 minutes, who should you report to, and how often should you report?
IT or OPS, every 5-10 minutes.
If you avoid the use of ‘I’m just with the ____ role’, or ‘I can’t do that’ this shows that you are taking _____ on a call?
Accountability
What has cities, but no houses; forests, but no trees; and rivers, but no water?
A Map
Which province shares the longest boarder with the USA ?
Ontario
"Float like a butterfly, sting like a bee."
Muhammad Ali
Can you tell me who is the Head of People and Culture Canada?
Nina Parker
An agent used the words ‘chill’, and ‘omg’ on a call. Why would the agent receive a Not Yet in soft skills?
Professionalism
I’m tall when I’m young, and I’m short when I’m old. What am I?
Candle
What city did Terry Fox stop running in, due to his health condition?
Thunder Bay
Who said "You miss 100% of the shots you don't take."
Wayne Gretzky
Can you tell me the date format that is used by Standard American, and Standard British?
Standard American - Month, Day, Year
Standard British - Day, Month, Year
If you have a caller that is in emotional distress, what soft skill can you utilize to de-escalate the tense situation?
Empathy/Mirroring
What begins with T, ends with T, and has T in it?
teapot
What are the names of The Great Lakes?(100 Each)
Superior, Michigan, Huron, Erie, and Ontario.
Who said "Imagination is more important than knowledge."
Albert Einstein
Can you tell me the updated requirements for being placed in Tier 1?
93% Key Score + 6 or more hours worked in total on Monday and Friday in the tiering period between 1:00 PM - 4:00 PM Pacific
When a caller is dominating the call what skills can you use to guide the conversation back on track?
Active listening, Call control, Politely Interrupting.