Training
"Sure let's just skip ahead, OK?"
"OK, hold on, there's something I've got to say"
are examples of
What is not Actively listening
Be helpful.
Act as the point of contact
Take ownership of the problem
What is take responsibility for customer complaints
At 26.5 miles long ____ is the longest continuous commercial street in America
What is Colfax Avenue
This element is rare on Earth, yet is the most common in the universe
What is Hydrogen
Tidy up
Confirm & demonstrate
Summarize
Ask questions
What are the 4 golden rules
Establish a customer relationship that is effective
Gather information regarding the problem
Are examples of
What is involving customer in problem solving process
Colorado lays claim to this popular BBQ food, enjoyed mostly during the summer.
What is Cheeseburger
(The trademark for the name "cheeseburger" was awarded on March 5, 1935 to Louis Ballast)
The world’s smallest mammal
What is the bumblebee bat
(Weighing in at 0.05 to 0.07 ounces, with a head-to-body length of 1.14 to 1.29 inches and a wingspan of 5.1 to 5.7 inches )
Evaluating
Validating
Deciding
Developing and executing
What are the 4 steps of good customer service.
reinstating, summarizing, giving them your attention, and asking more pointed questions
What is showing your listening
Know for the shootout at O.K Corral, this famous dentist turned gunslinger is buried in Glenwood Springs.
Who is John Henry "Doc" Holliday
This planet has only completed one orbit around the Sun since its discovery
What is Neptune
(Neptune takes a whopping 165 years to complete one full orbit around the Sun. Since it was discovered in 1846, Neptune only finished its first full post-discovery orbit in 2011 )
Ask and answer client questions
Escalate Issues if further action is required
Summarize the main points covered
are examples of
What is Wrapping up an on-site customer service visit
Identifying alternative solutions
Offering to call the customer back.
Asking specific questions
What is strategies for investigating customer service issues
Located near Granada Colorado, At it's peak in 1943 housed 7,318 incarcerees, making it the 10th largest city in Colorado at that time.
What is Camp Amache
(was one of ten incarceration sites established by the War Relocation Authority during World War II to unjustly incarcerate Japanese Americans)
The Worlds biggest dinosaur ever discovered
Titanosaur Patagotitan Mayorum
(Based on the size of its front leg, this Titanosaur was 20 feet (6 m) from the ground at its shoulder. And with its neck stretched out at a 45-degree angle, the animal as tall as a five-story building and as long as Boeing 737-900)
Being transparent
Set expectations
what you'll be doing & how long it will take
Make it clear what you can and cannot due
What are service expectations
This is both the goal and the job. To provide it, you must be willing to live your professional values and act with authenticity.
What is providing excellent customer service
The name of the red marble that gives the State Capitol its distinctive color.
What is "Beulah red"
(Cutting, polishing, and installing the marble took six years (from 1894 to 1900). All the Beulah red marble in the world went into the Capitol and it cannot be replaced at any price)
A Tropical Fungus it infects ants’ central nervous systems
(Hint is the same fungus from the video game and T.V show The Last of Us)
What is Ophiocordyceps
(Once it has been in an insect’s body for nine days, it has complete control over the host’s movements. it forces the ant to climb trees, then convulse and fall into the cool, moist soil below, where fungi thrive. Once there, the fungus waits until exactly solar noon to force the ant to bite a leaf and wait for death)'