Re:Retail
A customer loves our Carmel sunglasses in Breeze, and they want to know if they can try them on at a local store. We'd use this resource
What is... SF Inventory
While some of our prices have shifted in reaction to the current environment, our acetate frames with polycarbonate lenses still start at this price
What is... $95
This word contains 26 letters but only has 3 syllables
What is... the Alphabet
A CPU has arrived at the store but hasn't been QC'd. The customer needs them today before a trip -- this is a good option for them!
What is... Timely Retail Outreach
A customer needs a remake on one of their pairs that had AAPAS savings in addition to a price change. We'd calculate their total discount using this tool.
What is... the price calculator
This word is regularly spelled incorrectly in the dictionary.
What is "incorrectly"
A store is listed as "Showroom Mode" for the day. This will limit these customer options.
What are Adjustments, CPU inspections, and Rx troubleshooting (No optician)
A customer wants to exchange their 1.67 signature prog pair ordered before the price change. They'll have to pay this difference.
What is -- nothing! We'll discount the difference so there's no OOP cost.
The letter "T" and an island have this in common
What is, they're both in the middle of waTer
A customer would like their DMV form filled out, and they're not in New York state. We'll need to verify this before proceeding.
What is... did they get a Warby Rx in the past year? (If so, we can email that form to the store, or have them swing by!)
A customer saw a lower price on our website earlier and is frustrated by the change. We can do this for them.
What is... we've suspended our reactive price adjustments, so we'll have to honor the new price. If the customer is frustrated, feel free to partner with a Lead about exceptions!
This is the longest word in the dictionary
What is Smiles, because there's a "MILE" between each S