Active Listening
True or False:
Looking away and tapping your feet are examples of Active listening
FALSE
What style of communication put the needs of others before your needs?
Passive communication
True or False:
There are good and bad feelings
FALSE!!!
All feelings are valid and natural. Some are usually agreeable, others are disagreeable. It is how we handle them! :)
What is a loose definition of values?
Values are things that are important to us?
How are you acting if you typically use sarcasm when communicating?
You are acting Passive-Aggressive
What are you hands doing when you are Actively Listening?
Hands are folded and quiet in lap or at sides.
What communication style is meant to hurt, intimidate, and/or bully others?
Aggressive Communication
What do you think is the function for frustration??
A common function for frustration is to decide whether you are going to avoid the situation at hand or decide to try harder.
What are beliefs?
Beliefs are things that a person considers to be true
What are you doing with your back when you are Actively Listening??
You are sitting up straight across the person that is speaking.
What is your brain NOT doing during Active Listening?
Daydreaming or Thinking about your response while the other person is talking.
What communication style is associated with this phrase:
I don't care about myself and I don't care about you
Passive-Aggressive Communication
What is a common function for guilt?
A common function for guilt is to be cost focused, reflective, and problem-solving.
What are attitudes?
Attitudes are words, thoughts, and actions influenced by values and beliefs.
What is the body-language of a person that is being aggressive?
Pointing fingers, clenched fists, eyes piercing, and hands on hips.
What can someone be doing with their mouth that might make the other person feel like they are not listening??
Not talking (or acknowledging the other person with a response), humming, or making sounds.
What style of communication is this?
*listens without interruption
*clearly states needs and wants
*stands up for their own rights.
Assertive Communication!!!
What is a over-reaction of frustration?
What is your definition of a coping mechanism??
Any definition that explains something you go to when you are emotionally excited in any way.
Based of what we have learned, what is a good way to deal with passive-aggressive people??
Remember that people who act this way want to avoid conflict, pick your battles, bring it offline, remain emotionally neutral, and stay even-tempered.
What is another term for Active Listening?
Whole-Body Listening
What is an appropriate way to ask for clarification??
I'm sorry, I'm not sure I've understood what you have said
Can I check what you meant?
Am I right in thinking you meant this?
So you are saying... (repeating what was said to the speaker)
Would you mind going over that again so I can get it straight in my mind
What is a common function for being stubborn and the over-reaction??
The common function for being stubborn is persistent, focused, and determined.
The over-reaction is being rigid, inflexible, and risking self-shaming.
What are some coping mechanisms that were discussed in group?
ANY :)
What type of person is this??
Someone who stands up for their rights, speaks in a confident tone, has great body language and eye contact?
An Assertive Person