Random 1
Xumo, LG tv's, Samsung Smart TV's, Vizio TV's, Roku, Apple devices, Android devices, etc.
The group will check the copilot for accuracy
Share your screen and apply $40 internet premier, Add TV Stream on Bobbys account---WITH NO HELP FROM THE GROUP!
Group will check for accuracy.
Share your screen and Apply $65 premier and Add TV Stream along with any premium movie channel of your choice.
(With no help from your group)
Group will check for accuracy
How much is the unlimited plus line when a customer has the customer solutions free mobile offer? How long is the offer good for?
$10 for 12 months
How many voice lines can be active on one account?
2 voice lines, primary and secondary
What are the 5 SPP 4 speeds, download and upload
Advan-100x20
Prem-500x20
Gig- 1000x35
SIA---50x10
2Gig--2000x1000
How much would a customer pay per month, if they placed TV Select + Internet Premier + Voice on seasonal?
(No home security)
$30 a month
$20 for TV
$5 for internet
$5 for voice
What are 5 internet competitors in the zip code of 78634
The group will confirm if correct
What are the 4 commission metrics and their percentages?
MRR-10%
PSU-30%
Mobile-20%
Find the customer solutions free mobile code in Bobby Bobberson's account, share your screen and show the group.
The group will confirm
How much would a customer pay for 1 HD DVR receiver at standard rates? (Include any additional charges/fees)
$15 +$13 = $28 a month
How much in internet premier at standard rates? With and without Wi-Fi!!
Two prices for this answer
$80 a month, $90 with wifi
True or False: Customers can sign up for a smartwatch with Spectrum mobile and it can be the only active line on an account.
False
What are two countries customers who are subscribed to Spectrum voice international can call with no additional charges?
Tell Dasia the two countries to confirm
An existing internet customers upgrades to the gig and needs a new modem. Would they, or would they not be charged for Self install? Explain your answer
No, they would not be charged because they already have the internet active with Spectrum
What page in change of service do agents add the customer solutions free mobile code?
(Use bobbys account and share your screen when you have it)
The group will check for accuracy
If a single play internet customer added TV Choice and had not had it before. What price would they get choice for? (Only find the TV Price, no bundles)
$75 a month
If a customer lost the digital receiver (HD Receiver), how much is the unreturned equipment charge for 1 receiver?
$60
What would a customer pay for Standard internet GIG + Wi-Fi and Two unlimited plus lines. (With one of the lines being the customer solutions free mobile offer)
$100 +$0 (Free wifi) + $10 +$40 = $150 a month
If an agent offered the customer solutions free mobile promotion with the Unlimited plus plan and to finance a new Galaxy Z Flip7 (256 GB's) from Spectrum mobile for 36 months. What would the total monthly cost be for the customers mobile bill? (INCLUDING THE COST OF THE INSTALLMENT)
$10 + $30.55 = $40.55 Monthly
Whats the maximum number of WiFi pods that can be active on an account?
An account can have a maximum of five Pods active at once
If a house is a one story home and is 4400 sp. ft.. How many wifi pods does Spectrum recommend the customer have?
AW Router + 3 Pods
True or False: CNN and Fox News are both available in TV Select Signature and TV Stream
True
Does Spectrum Mobile offer 4G/LTE or 5G service at 9021 Raintree Ln, Charlotte, NC 28277
5G
Share your screen and apply $55 premier, and Add TV Choice boxless in bobby's account...
with NO help from your group whatsoever. ---The order must get all the way to the no truck page. And TV choice must be added at the correct price.
The group will confirm