Random 1
How much is Spectrums Standard late fee for the core account?
$8.95
What plan is excluded from the retention free mobile offer?
By-the-gig
True or False: Play station 4's and LG TV's are compatible with the STVA
False
How much is Spectrum SPP 4 voice at full price? (bundled)
$25 a month
What must agents do if they need to backdate a billing error 50 days?
Ask for supervisor approval.
True of False: A new customers can sign up for internet only and Spectrum will buy them out of their internet contract with another company. Explain your answer
False, new customers must sign up for a qualifying double or triple play
A customers billing cycle is 2/15-3/14. Their bill is due 3/03. If they can't pay the bill by 3/03. When would a late fee be added to the account?
3/15
What page in change of service do agents add the retention free mobile code?
The installation page
An existing internet customers upgrades to the gig and needs a new modem. Would they, or would they not be charged for Self install? Explain your answer
No, they would not be charged because they already have the internet active with Spectrum.
True or False: Customers can sign up for a smartwatch with Spectrum mobile and it can be the only active line on an account.
No, it must be paired with a phone
How much would a customer pay for 1 HD DVR receiver? (Include any additional changes/fees)
$15.00 + $13.00
Ill accept $27.99 OR $28.00
How much in internet premier at standard rates?
$80 a month
True or False: CNN and Fox News are both available in TV Select Signature and TV Stream
True
What are two countries customers who are subscribed to Spectrum voice international can call with no additional charges?
Tell Dasia the two countries to confirm they are correct.
What would a customer pay for Standard internet GIG + Wi-Fi and Two unlimited plus lines at full price. No promotions what so ever.
$100 + $40 + $40 = $180 a month
If an agent offered the retention free mobile promotion with the Unlimited plus plan and to finance a new iPhone 15 from Spectrum mobile for 36 months. What would the total monthly cost be for the customers mobile bill?
$10 + $20.27 = $30.27
How much would spectrum charge a customer for a paper statement reprint/copy?
$2 per statement
T-Mobile
Verizon
AT&T Fiber
Brightspeed
Hughesnet
If a customer lost the digital receiver (HD Receiver), how much is the unreturned equipment charge for 1 receiver?
$97.00
Is a single play internet customer added TV Choice and had not had it before. What price would they get choice for? (Only find the TV Price, no bundles)
$75
Whats the maximum number of WiFi pods that can be active on an account?
An account can have a maximum of five Pods active at once.
Does Spectrum Mobile offer 4G/LTE or 5G service at 9021 Raintree Ln, Charlotte, NC 28277
4G/LTE
How much would a customer pay per month, if they placed TV Select + Internet Premier + Voice on seasonal?
$30/month
If a house is a one story home and is 4400 sp. ft.. How many wifi pods does Spectrum recommend the customer have?
AW Router + 3 Pods
If a customer got a Galaxy A52 5G from Verizon, would it be eligible/compatible for a BYOD with Spectrum Mobile?
No, only if they purchased it from Samsung or Best Buy.