Flexologist Training

Client Scenarios

Assisted Stretching Basics


What Makes StretchLab Different

Fast Phone Responses

100

StretchLab uses this stretching technique to strengthen and train the muscle into long term flexibility and mobility.

What is PNF?

100

A client says: “I can’t even touch my toes.” What should you reassure them about?

What is that StretchLab works with all flexibility levels?

100

Massage focuses more on soft tissue relief, while StretchLab focuses on improving these two things.

What are flexibility and range of motion?

100

Every session is customized and adjusted in real time based on this.

What is how the muscles respond?

100

“We help people move better and feel less ____.”

What is tight?

200

FTP training includes both stretch theory online coursework and this type of hands-on learning.

What is a 2 day workshop?

200

A client says they have arthritis and asks if stretching will help. MCs should explain this.

What is: "We can't get rid of the arthritis in the joint, but we CAN stretch the muscles surrounding the joint to reduce inflammation and bring you more comfort in the area."?

200

During assisted stretching, who does most of the physical work?

Who is the Flexologist? 

200

Name one service StretchLab does NOT provide.

What is physical therapy / massage therapy / injury diagnosis / rehab?

200

A caller asks if StretchLab is only for athletes. The correct response is

What is “We work with all fitness levels”?

300

True or False: Flexologists can begin stretching members right after completing FTP.

What is false? (they must complete 20 hours of practical work first!)

300

A client mentions a condition we have never worked with or heard of. What should the MC do next?

What is grab a Flexologist OR let the client know that our lead Flexologist is going to reach out with more information.
300

PNF stands for

What is proprioceptive neuromuscular facilitation.

300

What makes StretchLab different from simply stretching at home?

What is one-on-one customized assisted stretching with real-time adjustments?

300

A client asks if StretchLab is a massage. The best response is that StretchLab focuses more on improving this.

Long-term flexibility and mobility

400

Approximately how many hours of training are included in FTP before a Flexologist can begin working with members independently?

What is about 75 hours?

400

A client says: “I have sciatica, arthritis, and recent knee pain. Can you tell me what’s causing it?” What is the safest MC response?

“Our Flexologists don’t diagnose injuries or medical conditions, but they can discuss modifications and customize stretching based on your comfort and mobility needs.”

400

During PNF stretching, the Flexologist aids the muscle in doing this.

Contracting and releasing 

400

A potential client asks, "Why shouldn't I just stretch myself at home?" Name two advantages of StretchLab's approach.

What are professional guidance, customization, assisted stretching, real-time adjustments, and use of PNF techniques?

400

A caller says: "Can StretchLab fix my shoulder?" Give the safest approved response.

"Our Flexologists don't diagnose or treat injuries, but stretching can help improve mobility and relieve tightness that may be contributing to discomfort."

500

Why is ongoing in-studio training important even after FTP is completed?

What is to continue improving technique, safety, and client customization skills?

500

A pregnant client asks why StretchLab stops stretching during the third trimester. Name two reasons.

What are joint laxity, balance changes, relaxin hormone effects, increased safety concerns?

500

Name the benefits of assisted stretching.

Increased flexibility & mobility, Increased ROM, Reduced tensions & stress, Improve posture, Increase performance, Injury prevention

500

Name three approved words and three unapproved words an MC should know when describing StretchLab.

Approved: mobility, flexibility, movement, range of motion, customized, assisted stretching. Unapproved: fix, treat, diagnose, rehab, cure.

500

A caller says: "I've tried another stretch brand before and it didn't work for me. Why would StretchLab be any different?"

"Every StretchLab session is one-on-one and completely customized to your body. Our Flexologists adjust the stretches in real time based on how your muscles respond, so the experience is tailored specifically to your needs rather than being a one-size-fits-all approach."