System Navigation
At least once every 30 days to keep access.
What is log into Fiserv and perform a search?
Up to $680
What is how much unused 2025 HCFSA funds can be carried forward to 2026?
Wet, digital (stylus/finger), or verified electronic (DocuSign, Adobe).
What are acceptable types of Provider signatures?
Termed T-Mobile employees have 90 days to submit for eligible expenses that were incurred up to the plan term date for these three spending accounts.
What are the Child Care Subsidy (CCS), Transportation and Flexible Spending Accounts?
Members may select this option to send funds directly to the provider.
What is "Pay Provider?"
You may search these two places to find TMO specific reference documents.
What are the Reference Center and The T-Mobile Documents SharePoint page?
Within 1-2 pay cycles
How long after DV approval can new hires expect CCS funding?
This allows a member to submit a request for reimbursement for the entire year or period of time, and be automatically reimbursed through the end of the year.
What is a one time request for ongoing reimbursement or a revolving dependent care claim?
The term for the last day a member has to submit requests for reimbursement for expenses incurred in the prior plan year.
What is the Run-Out Date?
Members do not have the option to do this.
To locate this client specific MCA plan information, you will need to navigate to "Key Plan Info" and select "View Plan."
What are Custom Termination Rules?
Do not submit a case for missing contributions.
What is if CCS coverage is still pending due to missing DV?
This process give members 90 days to provide docs verifying that a purchase made using the MyChoice Card was for an eligible expense.
What is card substantiation?
Expenses incurred after this plan's term date are not eligible for reimbursement unless the plan is continued through COBRA.
What is the Health Care Flexible Spending Account (HCFSA)?
Nothing processes when a member selects this option.
What is "Defer Reimbursement?"
You may seek live assistance for MCA specific questions here.
What is the TMO MCA Chat Channel?
Files Consumer Accounts.
Where do you assign a case if a claim is partially paid but funds are available in another DCA account?
Some eligible expenses require a doctor to complete a Letter of Medical Necessity (LMN) specifying these 3 criteria.
What is the patient's name, diagnosis, reason for specific recommended treatment and duration of treatment.
These spending accounts can have contributions stopped at any time without terminating.
What are Transit and HSA?
A member will not be required to do this for carrier submitted claims.
What is substantiate with supporting documenation?
This search filter should be used in the Genesys Knowledge Base for MCA specific info.
What is "Category : MyChoice Accounts?"
Visible in MCA by 06/02/26.
What are the EdenRed transferred commuter funds?
Per IRS rules acceptable supporting documentation must contain these six pieces of information.
What is the name of the person who received service, the amount paid for service, the specific service/item, provider name and address, date of service and description of service (category and type.)
Termed T-Mobile employees have until the end of the current plan year to submit for eligible expenses that were incurred up to the plan term date for this type of spending account.
What is the Dependent Care Flexible Spending Account (DCFSA)?
If a member does not take action on claims choice claims by the run out date.
What is the claims will expire?