Information Technology
What is the first thing you do when you encounter a tech-related issue?
Notify your manager first.
Who do you reach out to with maintenance related issues?
Your Program Manager.
What is the primary role of the QA team within the organization?
The QA team supports all programs by promoting quality improvement, solving problems, and ensuring operations align with organizational expectations.
Name 2 things the Learning & Development Department does.
Training Coordination
Required Trainings
LMS - Relias Support
Provide guidance and resources
Where can you find the Employee handbook?
Home Hub -> Human Resources tab -> Employee Policies
When escalating an issue, what key details should be provided?
Include the device type, what happened, any error messages, and the steps already attempted.
Name 2 responsibilities of the Maintenance Department.
Moving program furniture.
Coordinating repairs.
Conducting regular inspections.
Chemical spill cleanup.
What role do the 10 QA Analysts play in supporting programs?
They partner with programs to identify risks early, strengthen workflows, and offer supportive guidance.
What may happen if an employee does not complete or pass mandatory training on time?
Failure to complete required training on time may result in supervisor coaching, management documentation, or further corrective action, up to and including termination.
When does vacation accrual begin and when can it be used?
Accrual begins at start of employment and may not be used until the 60th day of employment.
What is one way you can open a ticket with It?
1. Email support@mcalissterinc.org
2. Open a ticket in the online support portal.
Are employees allowed to move office furniture such as desks or other large items on their own?
No. Employees are not authorized to move furniture, including desks and similar items.
Which requirements does the QA team help programs meet?
County/State requirements and McAlister standards.
What is the Learning Management System (LMS) that we use?
Relias.
What is the system used to clock in and out, approve your timecard, etc.
Paylocity.
What is ePHI?
Electronic Protected Health Information.
If you notice an issue in the building, such as a broken light fixture, what should you do?
Report it so maintenance can coordinate the repair, since they are responsible for handling facility repairs.
Where can you go to escalate an issue?
Online Support Portal.
How can you utilize our LMS?
Access Training
Track completed and pending trainings
Stay compliant- meet training deadlines
How many hours do you need to work in a day, to be eligible for a meal waiver?
6 hours or less worked in a workday.
What are two ways you can protect client's ePHI?
Sign in using your own credentials.
Never share usernames or passwords.
Don’t write down your password.
Use approved secure communication methods when transmitting ePHI.
Physically secure all devices.
Immediately report any suspected privacy breach.
An employee wants to rearrange their office and asks if they can move their desk to a different wall. What is the correct procedure?
Employees should not move desks or other furniture. The manager must submit a maintenance request to Facilities to handle the move safely.
Who do you contact for new account issues?
Rebecca Arce: Rebecca.arce@mcalisterinc.org
What is the purpose of a Staffing Status Report (SSR) for each program?
An SSR tracks employee trainings based on county requirements and measures compliance by reporting staff licensure, qualifications, and training status.
When it comes to maintaining a safe work environment and reporting any health or safety hazards, what is our responsibility as McAlister Institute employees?
•Maintain a healthy and safe work environment.
•Report hazards and follow Agency safety rules.
•Report all work-related illnesses or injuries to your supervisor promptly.
•Complete an illness/injury form for each incident.
•Access safety resources – manuals, plans, forms, trainings- on McAlister Safety Program via SharePoint.