Microsoft
When does Microsoft's fiscal year start?
July 1st
Who is the CCO and what is he in charge of?
Judson Althoff, Chief Commercial Officer. He oversees commercial strategies, partnerships, and customer engagement. He leads MCAPS, the sales org of Microsoft.
2 People: Who is the CEO of GT and who oversees Growth Advisory?
Seth Siegel, Wade Kruse
What is the go-to website to find GT-related information?
Canvas
What does MCAPS, WWL, and FTE stand for?
MCAPS: Microsoft Customer & Partner Solutions
WWL: Worldwide Learning
FTE: Full Time Employee
What do Microsoft FTEs mean when they say "the Field"?
Sales and marketing roles that involve interactions with customers, partners, and sales leads, outside of corporate office/campus locations
List the MCAPS Academy pillars in order
Start your journey (SYJ), Build your expertise (BYE), Grow your career (GYC)
What are the different solution families within Growth Advisory?
Commercial and Growth, Operations and Performance, and Talent and Culture
Provide best practices and tips for building client relationships
Communicating effectively with your client, having recurring syncs, and aligning on deliverable timelines, etc.
What does E&O, MAP, and GTM stand for?
E&O: Enablement & Operations
MAP: MCAPS Academy Program Team
GTM: Go To Market
Describe SYJ, BYE, and GYC
SYJ: Comprehensive onboarding skilling for employees who are new to MCAPS or transitioning to a new role
BYE: An extensive catalog of content and programs that enable mastery of prioritized skills and capabilities
GYC: Enables employees to explore opportunities to discover, connect, and grow their career, and across MCAPS
Who oversees WWL and who oversees MCAPS Academy
Jeana Jorgensen and (interim) Todd Minor
How many years has GT provided services for Microsoft?
17+ years
What are the 4 P's of Executive Presence?
Passion, Perspective, Poise, Projection
What does SYJ, BYE, and GYC stand for?
SYJ: Start your journey
BYE: Build your expertise
GYC: Grow your career
What are the PEARL stages and where can you find the resources?
Pre-Strategize, Strategize, Plan, Build, Launch, Run & Optimize
GT Resources: KM Sandbox
MSFT Resources: MSW, Solution Area/Segment SharePoint, PEP SharePoint
What does Nancy do?
What does Mary do?
Nancy is the end to end program and portfolio manager of Solution Area skilling for the BYE audience + AI/Copilot Learning experiences.
Mary is the end to end program and portfolio manager of Segment skilling for the BYE audience + AI/Copilot learning experiences.
What percentage of GA staff have engaged with Microsoft?
Over 50% of GA
You are meeting your client for the first time, give your elevator pitch (2 mins)
Good Luck!
What does SSM, ALM, and ROB stand for?
SSM: Skilling Strategy Manager
ALM: Academy Learning Manager
ROB: Rhythm of Business
Define solution area and segment and provide examples within MCAPS for both.
Solution Area skilling focuses on product and solution subdivisions. Segment skilling focuses on customer and partner subdivisions.
Solution Areas:
Segment:
Walk us through the BYE organization.
Nancy: Dir. Solution Areas & AI
Andrae Rainey: PM, Business Applications and Support Solutions
Julia Lacouture: PM, Security
James Maltese: PM, Modern Work
Valeria Rodriguez, PM Azure Skilling
Zein Aldogom: PM, Customer Success Unit & Customer Success Account Mgr.
Mary: Dir. Segments
Tina Crispo: PM, Small, Medium, Corporate, and Digital Sales
Eric Lynn: PM, Industry Solutions and Customer Service Support
Yanira Sesniak: PM, Account Team Unit
Name everyone's aligned FTE
Bennett – Todd Minor
Wiley – Duke Nelson, Noel Richeson, Stephani Torgerson
Jameson, Ashlynn - Cindy Healy
Cale – Nancy Wilson
Megan, Ian – Andrae Rainey
Kyra, Adam – James Maltese
Sabrina, Olivia – Julia Lacouture
Ryan, Alyson – Valeria Rodriguez
Simmi – Zein Aldogom
Eva – Yanira Sesniak
Hans – Eric Lynn
Jenny – Paola Medina
Jerry – Sarah Milligan
Ryan – Eileen Mackey Downing
Megan – Tina Crispo
Provide your 5 Step Framework for MCAPS
Business Issue: In the hyper-competitive, constantly evolving tech industry, it's critical that sellers are upskilled to adhere to an effective sales methodology, become product experts, and leverage advanced tools and resources to approach customers prepared with the appropriate knowledge.
Context: Microsoft's global employee skilling organization was established to develop skilling strategies and deliver upskilling content to sellers to maximize effectiveness in their solution area or segment and keep up with evolving customer demand.
GT Approach: GT provides analysts that are dedicated to FTEs and their business activities.
Our Role: Analysts partner with FTEs to support critical business management functions, contribute to strategic activities that move the business forward, and manage project-based activities that enhance the program.
Project Impact: Our support enhances and progresses the employee skilling experience leading to higher employee satisfaction and the enablement of 10,000+ sellers.
What does VILT, BOM, and BNA stand for?
VILT: Virtual Instructor Lead Training
BOM: Bill of Materials
BNA: Business Needs Analysis