Checking Accounts
Credit Cards
Online & Mobile Banking
Direct Deposits & Payments
Special Member Support
100

How many temporary checks will Members receive? 

What is 3?

100

What action is recommended for managing existing LA Financial credit cards?

What is continue using them as normal until CU SoCal transition info is provided?

100

When will CU SoCal Online & Mobile Banking be available?

June 1, 2025

100

Until when will automatic payments continue without interruption?

June 1, 2026

100

 What date and time will select CU SoCal branches be open to assist during the merger transition? 

Sunday, June 1, 2025, from 8 a.m. to 1 p.m.

200

What date should Members expect to receive temporary checks by?

What is July 15, 2025?

200

Will your credit card number change after the merger?

What is No?

200

What new person-to-person payment service is being introduced?

Zelle®

200

What number should Members call to update info with Social Security?

1.800.772.1213

200

Name any three branches that will be open on June 1, 2025.

City of Industry, Covina, El Monte, Lake Havasu, Norwalk, Pasadena, Pomona, Whittier Greenleaf

300

Until what date will LA Financial checks continue tp clear?

What is June 1, 2026?

300

Will there be any changes to credit card rates and terms after the merger?

What is No; credit cards will continue to be serviced by Elan Financial Services.

300

What should Members do starting June 1, 2025, with Online Banking?

Enroll and set up access with CU SoCal

300

What website can be used to update Social Security information?

300

Why is CU SoCal offering extended support on June 1, 2025?

To assist Members during the online/mobile banking and service transition

400

The Play Spending, Flex Spending, and Value Checking Plus accounts will transition to which CU SoCal account type?

What is Rewards Checking?

400

What phone number can Members call for Elan support?

800.558.3424

400

Where can you subscribe to eStatements in Online Banking?

View Documents” → Settings → Subscribe

400

What is LA Financial’s routing number?

322077562

400

What community branch will become part of CU SoCal?

HavasuCommunity Credit Union

500

The Simple Spending, Credit Union, Fresh Start, and Business Checking accounts will transition to which CU SoCal account type?

What is Classic Checking?

500

Where should Members go to make online credit card payments?
 

500

What is the paper statement fee and until when is it waived for all Members?

CU SoCal charges a paper statement fee of $2; however, this fee will be waived through September 30, 2025, for all Members.

500

What phone number can Members call for assistance during the transition period?

866.287.6225

500

What is one big benefit of CU SoCal’s Online Banking?

Access to statements, bill pay, and Zelle