Authentication
How many options do we have on the Personal side of authentication?
There are 6 options to ask from
Can the ACH Docusign on our website be used to pay off a loan as a one time ACH?
No, this can only be used for GCU account to GCU account, checking or type of savings only
What is the name of the serial killer in the film The Silence of the Lambs?
Buffalo Bill
What amount of years can you have a college checking account from opening date?
6 years, then it becomes a smart plus checking.
What rock star moonlights as a horror movie write and director?
Rob Zombie
How many options do we have on the Account Side of Authentication?
There are 10 options to choose from
Principal Payment - What is the process for an external payment through OLB to be applied to their auto loan? Two Options.
External transfer to their GCU account and then make the principal only payment in OLB to the loan, or they make the payment to the loan via external transfer and call us to get a case sent over and have the payment adjusted.
What 1990 movie starred Patrick Swayze and Whoopie Goldberg?
Ghost
What type of CD offers a chance to adjust the interest rate one time?
Bump CD
Which Superbowl halftime show performer was upstaged by a dancing shark?
Katie Perry
Member is hearing impaired and would like to check their balance, through their relay service. What risk level would this be?
High Risk, every time. No matter what the request is.
Who can process a Minor Account change?
Anyone in the MCC: MCCRI or MCCSpecialist. Make sure to complete the online print.
What film is a biopic of the Von Erich Family released in 2023?
The Iron Claw
What is the minimum balance to earn interest on a high yield savings, and what is that interest rate?
$100K and 3%APY - must say APY
Which astronomer name dropped in Bohemian Rhapsody?
Galileo
There is an address flag on the DNA Profile. What authentication information can we not ask?
You cannot ask for address as a personal question for 90 days.
Is there always an image for ATM deposits made at shared branch and Non Gesa ATMs when looking to release funds?
No, for Non GCU ATMs we do not always receive an image. And without an image, we cannot release funds early.
What do Katniss and Peeta attempt to poison themselves with in The Hunger Games?
Nightlock
What type of account pays our member for the report card?
Student Explorer
What rick icon was the founder of The Society for the Prevention of Cruelty to Long-haired Men?
David Bowie
Member calls in and requests to start a wire, what is the risk level we should achieve before transferring to Outbound?
None, if this is their only request. Transfer to outbound team. If they have other business as well as that request, authenticate to that other business then transfer once that other business is complete.
Does the POA survive the death of our member?
No, POAs end at death of the member.
Who did the cat in the classic movie The Godfather belong to?
Vito Corleone
What type of account requires a tax designation to be made?
Either IRA Certificate or IRA Savings Account
What pop star wrote songs for Ariana Grande, Miley Cyrus, Britney Spears, and Alice Cooper?
Kesha