CARDS
What information is needed when submitting a Bill Pay Research, name at least 5 things.
Payee Name ,Payee Acct #, Name on Acct, Payee Ph#, Payee Address, Payee Due Date, Type of Service.
1. Savings
2. Checking
3. MMS
4. Share CD
This is the best Patelco Credit Card option for a member who routinely makes gas and grocery purchases.
What is the Patelco Points Reward World MasterCard
Name 2 common payees who are on the exception payee list.
IRS & Tax entities, Any state or gov, agency Court, child support, alimony Armed Forces postal codes, Insurance Companies, Collection Agencies.
At the age of 70 1/2 a member is required to withdrawal a portion of their Retirement account- this is set by the IRS- name which product and type ?
1. 18+ years old
2. must be opened 30 days
3. Good standing- no restriction flags
4. Smart Phone
5. FICO score of 640+
This amount in purchases is covered with NO fee for the member when they are opted in to the Debit Card Paid NSF program.
What is $25.00
Member is requesting to pay multiple payees. Under the Bill Pay Widget- What tab should they use?
Explain what a proxy is and where online can the member update their proxy?
By designating a proxy, the member allows Patelco, in our case a qualified director, to cast votes on the member’s behalf.
1. Select the MORE… widget on the left. 2. Select the PROXY widget. 3.Read the information, then select the checkbox next to update my proxy date with Patelco. 4 Select the Submit button.
With this program the member is given a .50% discount for making 12 consecutive payments. Name this program? and how many rate reductions can be received under this program?
A MOVE is when a transfer is done directly from a share suffix to a loan suffix between 2 different memberships (cross accounts). This can only be done by the member through Online Baking.
Annual Fee Amount (s) for the Patelco Payback Rewards World MC and the Patelco Passage Rewards World MC.
What is $35.00 and What is $85.00 annually after the first year.
To use Bill Pay, member must meet certain requirements. Name 2 requirements.
Enrolled for OLB, Account be greater than 30 days old. Active Checking or HSA, Must be 18+ years old
How can members easily send a message while traveling to update their travel notifications conveniently without having to call in?
What is the Message Center- Travel Notices.
Screen Popped, Phone number does NOT match, there is NO verbal passphrase on the account. How should we authenticate this member? What questions should be asked?
1. Knowledge factor and 2. Out of Wallet
Knowledge: DOB, Full Address, maiden name, phone number.
Out of Wallet: Opening Branch, Email, Employer Name, Direct Deposit.
Name 5 things that are needed when completing an ATM Transaction Dispute in MSP.
Card Type, Card #, FI Name, ATM Address, ATM City, ATM State, Date of Transaction, Time of Transaction, Transaction Type, Amount Requested/entered, Amount Recorded by Machine, Dispute Amount, Sequence #
If a member is requesting for a Bill Payment to be sent electronic versus a check- to another persons account. What is the name of the form?
What is the P2P Form.
What are the benefits of using the budget tool online?
Name 5 categories that are listed in the budget tool?
Benefits: 1. Financial Awareness 2. Saving for the future. 3. Financial Well Being
Categories: 1. Auto 2. Entertainment 3. Credit Cards 4. Education 5. Home 6. Kids 7. Personal Care 8. Pets
What is the Contact Center Service Level Goals? By reaching these goals it will allows the contact center to be more... (What)....?
What is 70% of our calls to be answered within 45 seconds- this is the Service Level. By doing so, this will allow us to be more efficient.
What is the formula to calculating DAILY interest on a CD or Auto Loan?
What is the Balance X Rate = then you divide by 365