FIBER
What is the highest fiber speed available for AT&T customers, and what is the associated price? (AP using a cc/PB)
What is 5,000 and 250.00
What DTVI plan does the customer have to be on to receive the $150.00 Visa Reward Card?
What is Choice or higher
How much insurance on prepaid?
How much is mobile protection on prepaid?
What is 11.99/14.99
How much can customers receive if they have a qualifying FAN if they sign up for a NEW fiber account?
What is $75.00
How many stores are in our market ?
What is 94
What are 3 requirements for the Fiber converged (6 months free) offer?
Customer must purchase/order new wireless line and smartphone on installment on the same day as the Fiber order.
Fiber installation and activation must be completed within 30 days after wireless order and smartphone purchase.
Customer must maintain both eligible postpaid wireless service and eligible fiber plan for 6 months to receive reward card.
Customers can upgrade their fiber plan but cannot downgrade their fiber service during the 6-month promotional period.
Reward cards will be based on fiber speed/plan originally selected at time of purchase/activation.
Customer must redeem reward on AT&T Reward Center.
Both the wireless and fiber accounts must be in good standing at the end of the 6-month promotional period.
Name and wireless billing address match required.
90-day cancellation rule applies.
How channels does the ultimate package start off with?
What is 160
What are 3 phones that you can get on promotion on the Value Plus Plan?
How much do the phones cost monthly?
1. AT&T Motivate Pro 5G-$1.12/mo
2. Samsung A13 LTE-$1.25/mo
3.Samsung A14 5G-$1.81/mo
4.moto g play (2024)-$1.12/mo
5. moto g 5G (2023)-$1.25/mo
6. Samsung A03s- $1.12/mo.
7.iPhone 11 -$1.39/mo.
8. iPhone 12-$6.95/mo.
What is the name of the FirstNet promotion where the customer can get a phone, watch, and a tablet for $49.99.
What is Triple Play
What level store is McCalla?
Level 2
What is the name of the app customers download once they get fiber installed?
What is Smarthome manager app
What is the minimum speed a customer needs to run DTVI?
What is 25 MBPS
Name the two monetary (via monthly credits and/or gift cards) for voice
What is AARP 100 port in credit & Add a line on an unlimited plan for $100.00 visa reward card
What tool can RSCS/Management use to appeal a denied CRU account?
What is C.O.E.
When did ATT make it a requirement to have a signature for device drop off?
10/29/24
What tool can AT&T employees use to educate customers about the difference in our internet versus our competition?
What is Competitive Edge
How many out of home streams?
What is 20
What are 3 account types that do not qualify for the internet converged offer?
❌ E.M.O., R.M.O., and I.M.O. accounts
❌ Corporate Responsibility User (CRU)
❌ FirstNet Agency Paid and Legacy FirstNet Subscriber Paid
True or false a pilot qualifies for Firstnet
TRUE
What is an example of a Samsung Bundle that gets you $100.00 off a watch?
any S series with $100 off Samsung Galaxy Watch6 Classic, Watch7, Watch Ultra or Watch FE with a new wearable line on an eligible wireless plan.
How much is 1G internet with the 20% off cross sell offer? (w/AP)
What is 62.00
What are 4/7 apps DTVI allows customers to search?
What are 4 prepaid devices on promo and how much do they cost for new customers?
iPhone 12-$249.99
iPhone 11- $49.99
Samsung A14 5G-$29.99
Moto g 5G 2023- $19.99
AT&T Motivate Pro 5G, Samsung A13, Samsung A03, Moto G Play 2024-FREE
What are the 3 types of Business accounts can you open at ATT?
Enterprise
Standard AT&T Mobile Business Program (AMB)
Small Business Personal Liability (SBPL)
What are the 6 steps for At Your Service?(in order)
What is Greet, Understand, Recommend, Confirm, Educate, Thank