Show:
Apply, Oh My!
Go Birds!
Follow Me!
Oh Baby!
Name That Chargeback Code!
100

Three systems you can review in your reasonable investigation.

What are:

Atlas

POS/ATM Disputed Trans Data Dashboard

DN Portal

Payments One

Data Navigator

Glassbox

Strategy Communications

Verint

100

This bird can dive down at speeds up to 200 mph.

What is the peregrine falcon?

100

Ah wants to cancel their dispute. A provisional credit was applied. What steps do you take from the follow up milestone? Provisional credit was not manually applied.

What are:

  1. Click Resolve Case > Withdrawal of Claim resolution (drop-down) > Schedule provisional credit for 11 business days (Date of Reversal) > Close
         System Location: Almanac > Current Action
  2. Notate action(s)
         System Location: Almanac BPM > Case Notes History


      1. Click + button.
      2. Paste notes (Notes text box)
      3. Submit.
  4. Check that the correct letter was sent, end.
100

True or False: babies are born with kneecaps.

What is False?

100

Fraud, does not recognize a card present transaction.

What is UA01?

200

The number of disputes under $25 that are automatically resolved in the ah's favor.

What is 10?

200

This species of birds have wings to swim.

What are penguins?

200

The document name when storing retention documents.

What is Cif_SR-Case ID?

200

This celebrity has a son named Sir Carter.

Who is Beyonce?

200

Non-Fraud, Recurring Payments

What is AP?

300

Ah has received a partial credit from the merchant, and the dispute is classified as non-fraud. Once reviewed and approved, do you apply the difference in perm credit?

What is No?

300

True or false: Birds do not have teeth.

What is true?

300

Common hold reasons associated with fraud e-wallet transactions.

What are:

Transaction(s) do not indicate fraudulent activity 

Transaction(s) consistent with account holder's prior activity. (i.e. merchant, location, payee, etc.)

300

On average, which gender remains in the womb a day longer?

What is female?
300

Fraud, Chip and Pin Transaction.

What is UA06?

400

Three things you can look for in your reasonable investigation when viewing account center details in Atlas.

What are: 

  • Changes to account 
  • Login activity (i.e., successful and failed logins) and patterns
  • Login method (i.e., FaceID, Fingerprint, Passcode, UserID and Password) 
  • Password changes
400

This NFL team was founded in 1933.

What is The Philadelphia Eagles?

400

The code used when creating a document retrieval case in DN Portal and the transaction is fraud.

What is 04? 

400
This celebrity has a daughter named Chudney.

Who is Diana Ross?

400

Non-Fraud, Does Not Recognize.

What is AA?

500

The first step of your investigation per documented procedure.

What is Review Atlas?

500

This NFL team got it's name from a school teacher.

What is the Atlanta Falcons?

500

The step you take when holding an ah liable and the account has a total fraud freeze.

What is add the account to the manual reversal tracker?

500

The month with the most common births.

What is September.

500

Non-Fraud, Non-Receipt of Credit.

What is RN2?