McDonald's Canada

McDonald's App

1

The tab where they can see the menu.

What is the order tab?

2

This is where they redeem points.

What is the REWARDS Tab?

3

The validity of QR code in minutes. 

What is 10 minutes?

4

When a product is temporarily unavailable, they can place the item in ___________ to ensure that guests cannot order it. 

What is outage?

5

When creating an order for a lunch item during breakfast, guests may be able to do this when they manual change the ________ in the app. 

What is Daypart?

Rewards

1

For every dollar (CAD) you spend on eligible purchases, you will receive _____ points.

What is 100?

2

This is the number of points equivalent to a 10-pc Chicken McNuggets

14,000 Points

3

This is the shelf-life of loyalty points.

What is 6 Months?

4

Order transactions done through this third-party order  delivery app do not accumulate points.

What is DoorDash?

5

When you redeem your reward for a product, you are obtaining that product directly from the participating restaurant, not from this group of people. These are McDonald’s and its parent company, franchisees, agents, representatives, and agencies as well as their officers, directors, and employees. Together they are called ________. 

What is the "Members of the McDonald's System."

Coupons

1

This coupon includes McMuffin Sandwiches with a small coffee and a hash brown.

What is Free Breakfast Extra Value Meal

2

True or False. To maintain fair and consistent standards, all prices of coupons must not vary from restaurant to restaurant.

What is False?

3

As a way to honor the military, many restaurants (but not all) offer a discount. We may offer a coupon or ______ to them. 

What is coffee?

4

The Case Number that documented an agent advising the guest to contact the local Canada post to add his mailing address in order to receive coupons. 

What is 1130597?

5

Guests may receive the Birthday Offer coupon via the app and must redeem the privilege within _____ days upon receiving it. 

What is 7?

Case Handling

1

Where do you see/input the customer issue/verbatim?

What is Customer Comments?

2

Drive Thru, In Restaurant (Table Service, Take Out), Mobile Order and Pay, Home Delivery, are all fields under ________ . 

What is Visit Type?

3

True or False. We should never offer a coupon for sensitive cases. 

What is True?

4

You must submit a case under TL Review (GRCC Agent Action) if the coupon you're giving is more than ____. 

What is 3?

5

Duplicate Cases: Cases with different case numbers but with similar concerns. 

Merged Cases: Cases with the different case numbers but with ______ concerns.

What is Related?

Sunshine

1

This is a major international multi-sport event normally held once every four years.

What is Olympics?

2

This is the hardest gemstones

What is Diamonds?

3

Any organism that is able to live both on land and in water.

What is Amphibian?

4

It is a tragic love story where the two main characters, Romeo and Juliet, are supposed to be sworn enemies but fall in love which is written by _______?

Who is William Shakespeare?

5

The full name of our Operations Manager

Who is Beverly (Bevs) Tamalayan?