General Emergency Procedures
This three-digit number is the very first call you make as soon as it's safe to do so during any emergency.
What is 911?
This is the #1 priority during any fire or evacuation event.
What is the safety of everyone in the branch?
This is where your Emergency Binder is located at your branch.
What is on top of the Black cabinet?
This three-key combination locks or logs off your workstation when you walk away.
What is Ctrl + Alt + Delete?
This is what employees should never do before opening the branch doors or after closing them for the day.
What is letting yourself in or letting your self out?
After 911, this is who you call.
What is Global Security?
These are the people(s) authorized to approve re-entry to the branch after an evacuation.
What is Global Security, MD, Police and BM?
This is what you do if you are robbed in front of a ATM.
What is double tap the upper left atm screen and put in your credentials?
This is the maximum number of hours after discovery within which a Privacy Incident Report must be submitted.
What is 72 hours?
These are the four procedures that the First person does during a branch opening.
What is..
Inspect branch exterior and observe ATM activity? Approach and enter branch, then disarm perimeter alarm? Set the opening signal? Observe 2nd person approach branch and let them in?
This is how to report an outage of any kind? (Power/Teller)
What is contact go/RetailAlyx or MD and Teller Reconciliation Service Center
After evacuating, employees go directly to this designated location while customers and vendors move a safe distance away.
What is the safe haven (or secondary assembly area)?
At the Cash Recycler, after confirming TE is the active program, this keyboard shortcut activates the robbery dispense.
What is Alt + F8?
This type of filter can be added to monitors that are visible to the public to protect on-screen information.
What is an anti-glare privacy filter?
These are the four procedures for the second person during a branch opening?
What is
Inspect branch exterior and observe ATM activity? Observe 1st person approach and enter branch? Wait until opening signal is set? âś“Approach branch to be let in?
If a reporter approaches you after an incident, this is the department you must refer them to instead of making any statement yourself.
What is Media Relations?
You should NOT do these two things during an evacuation.
What is returning for personal items or returning before approval?
If a robber approaches you in the lobby, you should do this.
What is walk to the transaction line from the customer side?
You should avoid using this phone feature unless you are in an enclosed office.
What is the speakerphone?
Name three of the suspicious exterior conditions opening teams should look for during the building inspection.
What are any three of: open/broken windows, doors pushed or forced open, doors ajar/left open or unsecured, broken glass, suspicious individuals, hiding spots like dumpsters or tall hedges?
This is the process around conducting transactions when TE is not working?
What is Offline Procedures?
Name three of the six listed fire-prevention warning signs employees should watch for.
What are any three of: overloaded outlets, blocked exits, less than 18" sprinkler clearance, malfunctioning equipment / worn cords, "trouble" light on the fire alarm panel, unauthorized electrical appliances?
Name at least five of the distinguishing characteristics employees are trained to observe about a robber.
What are any five of: clothing/jewelry, odor, piercings/tattoos, scars/birthmarks, eye/hair color, facial features, mannerisms, speech patterns?
Name three categories of internal information that should be kept private and not displayed publicly in the branch.
What are any three of: SIDs, employee work schedules, cash shipment schedules? (and similar non-public operational info)
If an employee is ambushed during opening or closing, these are the two sequenced actions to take once it's safe.
What is (1) determine appropriate action to keep employees safe, then (2) call 911 AND call Global Security at 1-800-727-7375?