MCHD-ALARM

Protocols

100

12

What is Seizure?

200

"I'm having sciatic pain"

What is back pain?

300

The caller states that they see smoke. This call taking technique is needed to correctly chose which protocol.

What is a clarifier?

400

In protocol 51, Aircraft Emergency, response levels are designated one through three of these

What are alerts?

500

Caller states, "my boyfriend had a seizure and now he isn't breathing"

What is protocol 12?

CAD

100

CAD manifacturer

What is Central Square?

200

On call taking screen, CLQ stands for this

What is Caller Location Query? 

300

Fleet calls and says that M25 needs a shop exchange into shop 37, currently they are in shop 64. This is how you notate it in CAD.

What is QN M25 64 S/E 37? 

400

This keyboard shortcut can be useful when a caller doesn't know the address to a business. 

What is CTL+G?

500

This button will help you find prior calls at an address on the ECT.

What is the house button?

Vesta

100

This number is how many different ring tones we have in ALARM.

What is 7?

200

This button is used when adding another party to the line.

No Hold Conference/Conference

300

A radio operator is trying to get your attention, this button is used when you need to answer them without the caller hearing you.

What is "Mute"?

400

This amount of time is what the NENA Standard is for answering the majority of 911 calls.

what is 15 seconds?

500

This is the button you would push if you had an addressing error and needed to go back and listen to what the caller told you.

What is IRR Playback?

Policy

100

Termination is considered after this many absences. 

What is 8?

200

This is the number of times you have to call back a medical alarm.

What is 3?

300

This is when you have to have your time sheet submitted.

What is Sunday at 10am?

400

Someone doesn't show up to work. This is the maximum time they could MAKE you hold over.

What is 2 hours?

500

After a high stress incident, this is what should be offered.

What is take 10?

Mutual Aid Agencies

100

This agency borders Montgomery County to the south.

What is ESD11?

200

This agency would be added on the line for EMS calls in Tomball.

What is HCEC? (Northwest EMS)

300

A caller is traveling west bound on 105 approximately 5 miles past fire station 53. This is the agency/county that needs to be added on the line.

What is Grimes County?

400

This agency handles Kingwood Hospital.

What is HFD?

500

A caller states there is an accident near the county line on Decker Prairie Rosehill Rd. M42 is not on station. This agency should be considered for mutual aid.

Their dispatch agency is this.

What is Rosehill?

What is Cyfair?