Gathering Demographics
Demographics gathered by MCI
What are name, Date of Birth, and phone number.
Prescription Refill
Telecom MA (if listed) or send an Rx email.
I want to make a follow-up appointment.
Are you new or existing?
Who is your provider?
Are you undergoing treatment?
Biopsy Appointment
What is DX?
Reason we use Baptist emails.
What is HIPAA?
Tool MCI agents use to look up demos when the patient is the caller.
What is phone automation/by phone number?
I want to change my appointment to virtual.
What is send an Rx email to the doctor's MA.
I am experiencing symptoms.
Have you had surgery in the last 90 days?
What is RXOR?
Fields to Fill Out on Email Template
What are all fields!
Your caller is a Medical Provider needing to place a stat consult.
What are No Demos.
PET Scan
What is Diagnostic Scheduling
This is Dr. Smith calling to speak to Dr. Manoharan.
Is this a Doctor to Doctor call?
Chemo Follow-Up Appointment.
What is INFSN?
Platform we use for sending MCI emails.
What is Outlook?
Your caller is an insurance company calling to request medical records.
What are name, with spelling, and DOB.
(If no record populates we will also gather phone number to create a new record)
First Visit Appointment
I am calling about a referral.
Is this an insurance referral/authorization or do you need a recommendation of a doctor to see?
Routine Consult
Place where MCI email templates can be found.
What is the BHSF Folder. (What are the paths listed in the MCI Service Referrals.)
Your caller is a doctor's office needing medical records
What is name, with spelling, and DOB.
If no record is found we will also gather a phone number.
Biopsy
What is Follow instructions in MCVI service referral - is this their first attempt to schedule; what body part is being biopsied.
I want to talk to the clinic.
Do you have a medical question, a scheduling question, or an insurance question?
Radiation Treatment
Escalation email procedure.
What is: alert MCI leadership by tagging on slack and letting leadership know an escalation was sent.