General Center Information
Who is the current Chair of the Board of Directors at HRMC?
Rebecca Ashford
Who is the Compliance & Privacy Officer?
Paula Hudson
How often are fire drills done, and on how many shifts in residential programs?
Fire drills are done every month on all shifts in residential programs.
How often do staff need to change passwords, and how is it done?
Passwords must be changed every 6 months, and this process is automated.
How often are program outcomes reported to the QA/QI committee?
Quarterly and annually.
What does SNAP stand for?
Strengths, Needs, Abilities, and Preferences.
How long is a board member's term, and how many terms can they serve?
Board members serve 3 year terms and can serve up to 6 years.
Why is a Sentinel Event report made?
When a person needs significant medical intervention, AWOL or death
What emergency items must be in your vehicle to transport clients?
A fire extinguisher and first aid kit
How long can a computer be idle before the screen locks?
6 minutes
What yearly report is shared with the Board using outcome data?
The Annual Performance Management Plan.
What must be in the client’s own words and show their active role in the planning process?
Treatment goals and SNAP
How often does the 21-member Board of Director's meet?
Once a month
What is the reason for submitting an incident report?
Therapeutic holds
Other Examples: Destruction of property, falls, or minor injuries not requiring medical attention.
What should you use if a Center van breaks down, and where is it?
Use roadside triangles, found in the van.
How must PHI be carried between facilities?
In a tear-resistant, locked bag from the Center.
What system checks client charts for orientation, medication consent, and treatment plans?
The Quality Records Review (QRR) system.
How soon must you follow up with a client discharged for aggressive or assaultive behavior?
72 Hours
What year did HRMC start providing services? Which is how many years?
1948 - 77 years
What is HRMC’s rule about retaliation for reporting issues?
HRMC has a non-retaliation policy protecting staff who report compliance concerns in good faith.
How often must Emergency Action Plan drills be conducted, and what events do they include?
These drills are conducted quarterly and cover natural disasters, medical emergencies, and workplace threats.
What is HRMC’s policy regarding password sharing?
HRMC staff members must NEVER share their passwords.
Who provides satisfaction and feedback for service improvement?
The person served and other stakeholders.
Which part of the Treatment Plan should be measurable and time limited?
Short-term goals
What is the Center's vision?
HRMC's vision is to be a premier provider of high-quality behavioral health and social services, with a focus on clients, effectiveness, staff inspiration, and honoring the founder’s legacy.
Where can you find the hotline number for anonymous reporting of compliance or privacy concerns?
The hotline number is available on e3 Datis and in monthly emails from the Compliance and Quality team.
What should staff do with emergency contact cards before a CARF survey?
Make sure they have the right cards and ask the Safety Officer for help if needed.
Where must PHI be disposed of, and where must it never be placed?
PHI must be disposed of in secure shred bins and never in recycling bins or trashcans.
What four things must each program measure to improve performance?
Service access, service effectiveness, service efficiency, and satisfaction/feedback.
What do we mean by "Golden Thread"?
Progress notes should be directly linked to the goals established in the individual treatment plan.