General Center Information
Who is the current Chair of the Board of Directors at HRMC?
Rebecca Ashford
Who is the Compliance & Privacy Officer?
Paula Hudson
How often are fire drills done, and on how many shifts in residential programs?
Fire drills are done every month on all shifts in residential programs.
How often do staff need to change system level passwords, and how is it done?
Passwords must be changed every 90 days, and this process is automated.
How often are program outcomes reported to the QA/QI committee?
Quarterly and annually.
What does SNAP stand for?
Strengths, Needs, Abilities, and Preferences.
How long is a board member's term, and how many terms can they serve?
Board members serve 3 year terms and can serve up to 6 years.
What is a Sentinel Event?
When a person needs significant medical intervention, AWOL or death
What emergency items must be in your vehicle to transport clients?
- Center-owned vehicles must contain a fire extinguisher and a first aid kit
- Staff-owned vehicles used to transport clients must contain a first aid kit
How long can a computer be idle before the screen locks?
6 minutes
What yearly report is shared with the Board using outcome data?
The Annual Performance Management Plan.
Which two components must be in the client's own words to show their active involvement in the planning process?
Treatment goals and SNAP
How often does the 21-member Board of Director's meet?
Once a month
What is an example of a incident report?
-Therapeutic holds
-Destruction of property
-Falls
-Minor injuries not requiring medical attention.
What should you use if a Center van breaks down, and where is it?
Use roadside triangles, found in the van.
How must PHI be carried between facilities?
In a tear-resistant, locked bag from the Center.
What system checks client charts for orientation, medication consent, and treatment plans?
The Quality Records Review (QRR) system. (Peer Review)
How soon must you follow up with a client discharged for aggressive or assaultive behavior?
72 Hours
What year did HRMC start providing services? Which is how many years?
1948 - 77 years
What is HRMC’s rule about retaliation for reporting issues?
HRMC has a non-retaliation policy protecting staff who report compliance concerns in good faith.
How often must Emergency Action Plan drills be conducted, and what is an example of one?
These drills are conducted quarterly and cover natural disasters, medical emergencies, and workplace threats.
What is HRMC’s policy regarding password sharing?
HRMC staff members must NEVER share their passwords.
Who provides satisfaction feedback for service improvement?
The person served and other stakeholders.
Which part of the Treatment Plan should be measurable and time limited?
Short-term goals
What is the Center's vision?
To be the premier provider of high quality behavioral health and social services through a continuum of care focusing on our clients first and foremost, delivering quality services, demonstrating effectiveness, inspiring out staff and building upon the spirit of our founder.
Where can you find the hotline number for anonymous reporting of compliance or privacy concerns?
The hotline number is available on e3 Datis and in monthly emails from the Compliance and Quality team.
Where should site-specific emergency numbers be displayed in each facility?
On or near each Center landline phone
Where must PHI be disposed of, and where must it never be placed?
PHI must be disposed of in secure shred bins and never in recycling bins or trashcans.
What four things must each program measure to improve performance?
Service access, service effectiveness, service efficiency, and satisfaction/feedback.
What do we mean by "Golden Thread"?
Progress notes should be directly linked to the goals established in the individual treatment plan.