Contract Requirements
Be on time! The White Rabbit knows that examiners must begin examinations within 30 minutes from this.
What is the veteran's scheduled appointment time?
Scorecards must be viewed in intervals of this much time.
What is two weeks?
It is the minimum number of hours per day that a full-time Gen Med examiner should have available on their schedule?
What is 5.5 hours?
By definition, score cards are a tool to help this role become more successful.
Who is the Examiner?
Looking to buy a new otoscope? Step 1, request one of these first.
What is a Quote or Request for Quote?
Claimants will be asked to complete one of these after an exam in order to provide feedback on the quality of service.
What is a customer satisfaction survey?
It is defined as the average days since the appointment start date to the first submission.
What is average days pending (ADP)?
This individual is responsible for all matters related to key and lock control.
Who is the key custodian?
The 1.4 Examiner Availability report divides an examiner's scheduled hours by the examiner's available hours to get this.
What is the utilization rate?
This person is great on paper, but don't be asking him or her to buy any medical supplies.
Who is the Operations/Clinic Support Specialist?
The VA describes this as the veteran's claimed condition that must be adjudicated.
What is the contention?
Examiners must complete an average of _____ initial DBQ’s per day to achieve a grade of A.
What is 11?
In the event of a suicidal veteran, this must be completed by the clinic within 24 hours.
What is an Incident Report?
This report shows a list of pending DBQs and pending DBQ totals by examiner
What is 1.2 Pending DBQs Report?
The term used to define how much of a product or inventory to keep in stock.
What are PAR or Periodic Automatic Replacement levels?
96.5% is the minimum score that Loyal Source must meet for this contract performance requirement.
What is Quality?
Hi ho! Examiners receive credit for a full day's worth of work after completing one of these two types of special visits.
What is Homebound or Incarcerated?
Follow this policy in the event you accidentally stick yourself with a needle after performing phlebotomy. Hint: Dracula would be a huge fan.
What is the Blood-Borne Pathogen Exposure Control Plan?
It's where you can find the appointments that need to be scheduled when an examiner leaves Loyal Source.
What is the 1.31 Scheduling Termed Providers report?
They are the only types of supplies that clinics can order online and without authorization.
What are lab or phlebotomy?
We are allowed to request the VA do this when a veteran is unable to attend a rescheduled appointment within 5 calendars days of the original appointment.
What is cancel the contentions?
All extra credit must be submitted by COB on this day of the week.
What is Wednesday?
If the Medical Disability Examination Office (MDEO) receives a complaint on a clinic and they choose to perform an inspection, they will notify Loyal Source's Corporate HQ this much time in advance.
What is 24 hours?
The 2.0 Appointment Submissions report contains this important bit of information that must be included when submitting an Erroneous Quality Reject.
What is the Unique Exam ID or Exam Detail ID?
It's the Area Manager's purchasing approval limit.
What is $2500?