DiSC
Name the 4 DiSC personality types.
Dominance, Influential, Conscientious, Steadiness
Open-ended, and respectful are features of this conversation type.
Dialogue
"Addressing Difficult Issues" prevents passive aggressive behavior in the workplace.
True
"Clearly define how decisions will be made" is a feature of which core principle.
Move to Action
The goal of a crucial conversation is to create a dialogue not an _________.
Argument
Analytical, reserved, precise, and systematic describe which personality type.
Conscientious
"Confirm the emotions they are demonstrating that contradict what they are stating" is which active listening response of AMPP?
Mirror
Steadiness personality types have the traits of enthusiastic, optimistic, social, and energetic.
False (Influential)
High stakes, opposing viewpoints and strong emotions are features of this.
Crucial Conversation
____________ personality type has the traits: analytical, reserved, precise, and systematic.
Conscientious
No small talk for this personality type.
Dominance
A story we tell ourselves, not based on facts, where we create a victim and a villian.
Unmastered Story
How we say something is not important.
False
Having clear motives for the outcome of the dialogue, for all stakeholders, is most closely associated with which core principle?
Start with the Heart
__________ feedback provides employees with the clarity to improve performance and learn from mistakes.
Constructive
Focus on cooperation, sincerity, and stability best describe which personality type.
Steadiness
What does each letter in STATE for the principle "STATE your path" stand for?
Share your facts
Tell your story
Ask for other's stories
Tentatively Speak
Encourage testing
Michael Temple should be offered the job!
TRUE
"Withdrawal, avoidance, and masking" during a crucial conversation are also knows as this.
Silence
_____________ testing. Invite the other person to share alternate viewpoints. (STATE your path)
Encourage
Personality type most likely to be voted "most outgoing".
Influential
Stating what you DON’T want to imply first, followed immediately by what you DO want to achieve is a .....
Contrasting Statement
Establishes a clear hierarchy within a workplace is a benefit of "Addressing Difficult Issues at Work".
False
"Could it be that you feel I didn't give you enough notice on the deadlines, and you're hesitant to question my scheduling and planning?” is which part of AMPP?
Prime:Take an educated guess as to what they are thinking or feeling to encourage dialogue when you are not making progress.
Employees are more likely to leave if they feel ______ and _______.
unheard, undervalued