Services
Prices
Terminology
Processes
Moments
100

Enhancement that cannot be received during a massage if you’re having a skincare service after

What is CBD

100

1 hour facial or massage session non-member rate

What is $120

100

The term for a type of massage technique

What is modality

100

When should a sales associate stand up at the front desk

What is when a client walks into the lobby

100

In the Massage Envy training, how many key moments that matter are there?

What is 12

200

Service that is performed on a fully clothed client that helps with flexibility and range of motion

What is Total Body Stretch

200

90 minute facial or massage session non-member rate

What is $180

200

One who is not a member but no longer qualifies for the intro rate

What is a non-member

200

How many minutes prior to a service to we ask guests to arrive when booking

What is 15 minutes

200

What moment would the cleanliness of the clinic fall under?

What is the 1st or moment “1”

300

Enhancement that improves blood flow and stimulates nervous system by drawing fluid into the treated area

What is cupping

300

Advanced service non-member rate

What is $190

300

The term for a condition or circumstance in which a client should not receive a service 

What is a Contraindication

300

How many unused accrued packages must a member have in order to qualify for the Freeze Plus

What is 6

300

To be prepared for moment 3, the walk-in/check-in, where should a sales associate look to see their guests for the day

What is the Guest Log

400

This treatment is designed to stimulate oxygenation and circulation within the skin, improving skin health and vitality

What is an Oxygenating Treatment

400

Advanced service introductory rate

What is $130

400

Platform that houses all Massage Envy trainings and protocols

What is ME Central

400

If a client no call no shows for an appointment, what is the % charged for a cancellation fee

What is 100%

400

At what point do sales associates hand the tablet back to the guest during moment 4, the prechat

What is at the health history page

500

Skin care service enhancement used to treat acne, minimize enlarged pores, reduce appearance of fine lines and wrinkles, and improves skin tone and texture 

What is high frequency

500

Member advanced service rate with no packages to use

What is $120

500

The category for members who are either suspended or frozen

What is Inactive

500

The document that legally allows a Massage Envy clinic to draft monthly payments for a member

What is the Wellness Agreement

500

At which moment are we building rapport with our guests

What is all of them