POLICIES
What policy states that you can be up to seven (7) minutes late clocking in without it "counting against you"?
Time and Attendance
What must you have in order to register a patient with eligible VA coverage?
VA Authorization
A patient's share of the cost for treatment is called what?
Co-pay
What does FEO stand for?
Front End Operations
What system does UNC use to document all patient transactions?
EPIC
What policy states that you cannot wear your daisy duke shorts to work?
Professional Business Attire Policy
What must you run if a patient is considered "self-pay"?
Coverage Discovery
Where do you enter your daily collection reconciliation?
Cash Drawer
What does OON mean?
Out-of-Network
Where must you submit all PTO requests two weeks in advance of the specified date?
MyTime
What policy states that even though your co-worker Mary is upsetting you today for telling you a bad dad joke, you may not yell at her?
Disruptive and Inappropriate Healthcare Team Member Policy
What must you create if you call and patient and leave a message?
A telephone encounter
If Billy Bob is requesting to speak to a representative regarding needing financial help with his bills, whom do we schedule him with?
Financial Navigator
What does MSPQ stand for?
Medicare Secondary Payor Questionnaire
Who is the Director of FrontEnd Operations?
Megan Romeo
What policy states that you may not accept a gift at Christmas from your favorite patient of $500 because she loves the way you register her?
Gifts, Tips, Gratuities from Patients, Patient Family Members or Non-Employed Providers.
What must you fill out with all traditional Medicare patients?
MSPQ
What must you run for every patient so ensure that they know their fiscal responsibility ahead of time?
An estimate
What does POA stand for?
Power of Attorney
What button do you click on if you find that a patient has a duplicate medical record?
Mark for Merge
What policy states that you must keep your cash bag locked in a secure drawer during your shift and returned every night to the safe?
Global Funds Management Policy
What rule is used when registering a minor when both parents have insurance coverage for the minor?
The Birthday Rule
When requesting payment from the patient, what should you utilize if they refuse to pay the full amount?
Three Part Ask
What does HIPAA stand for?
HEALTH INSURANCE PORTABILITY and ACCOUNTABILITY ACT
What do you need to change in EPIC when you discover that a patient is covered under Workers Comp?
Guarantor