Chapt 1
Among a medical assistant’s interpersonal skills, the most important personality trait is:
a. dedication
b. consideration and respect for others
c. displaying a sense of warmth and sensitivity
d. liking people and being able to get along with other individuals
e. dedication to the profession of medical assisting
d. liking people and being able to get along with other individuals
The first thing you need to do in order to deal with stress is to:
a. act out anger so it does not bottle up inside you
b. become aware of what causes it
c. take time off work
d. not take your job so seriously
e. tell the office manager, so he or she can lighten your workload
b. become aware of what causes it
What is the name of the medical profession symbol, which is represented by a serpent coiled around a staff,
and according to Greek legend, represents a Greek god of healing?
a. Twin snakes
b. Aesculapius
c. Caduceus
d. Asclepius
e. Serpent
c. Caduceus
Standards of conduct generally accepted as a moral guide for behavior are referred to as:
a. laws
b. bioethics
c. professional medical etiquette
d. professional medical ethics
e. rules for medical professionals
d. professional medical ethics
Unlawful treatment that has been done in the wrong way is:
a. misfeasance
b. malfeasance
c. nonfeasance
d. malpractice
e. criminal negligence
a. misfeasance
Being able to put yourself in the patient’s situation is commonly referred to as:
a. sympathy
b. empathy
c. having a positive attitude
d. identification
e. commiseration
b. empathy
Using diplomacy in dealing with difficult patients is a/an:
a. sign of professionalism
b. personal characteristic
c. personal attribute
d. interpersonal skill
e. sign of having a high intellect
a. sign of professionalism
The “father of medicine” was:
a. Imhotep
b. Hippocrates
c. Pasteur
d. Lister
e. Salk
b. Hippocrates
The Health Insurance Portability and Accountability Act became federal law in:
a. 1996
b. 1998
c. 1976
d. 1956
e. 2001
a. 1996
Arbitration is:
a. a physician review panel that hears cases outside the courtroom
b. a type of no-fault insurance
c. an alternative way of resolving malpractice disputes out of court
d. litigation
e. a type of lawsuit
c. an alternative way of resolving malpractice disputes out of court
The Medical Assistant’s Creed was adopted in:
a. 1954
b. 1966
c. 1996
d. 1998
e. 2000
c. 1996
79.
Determine the correct statement regarding the medical assistant’s personal image and grooming.
a. The dress code in a medical office is usually set by a consensus of the employees.
b. No jewelry should be worn by men or women in the health care field.
c. There is no connection between the medical assistant’s personal image and the way the patient perceives
how the office is run.
d. There is a connection between the medical assistant’s personal image and the way the patient perceives how
the office is run.
e. No beards, mustaches, or sideburns should be worn by men in the health care field.
d. There is a connection between the medical assistant’s personal image and the way the patient perceives how
the office is run.
The “father of modern surgery” was:
a. Pierre Curie
b. Francis Crick
c. Ambroise Paré
d. Walter Reed
e. William Harvey
c. Ambroise Paré
The correct meaning for the acronym PHI is:
a. private health information
b. personal health information
c. protected health information
d. portability of health information
e. privileged health information
c. protected health information
A living will:
a. is not legally binding
b. is not recognized in the majority of states
c. cannot be revoked orally
d. can only be revoked in writing
e. is more legally binding than a durable power of attorney for health care
a. is not legally binding
Being assertive means to:
a. respect others and reflect professional confidence
b. be aggressive in your approach with people
c. convince and manipulate
d. concentrate on your own agenda
e. confront with a righteous attitude
a. respect others and reflect professional confidence
Select the correct statement regarding licensure, accreditation, certification, and registration.
a. Licensure, accreditation, certification, and registration all mean the same thing.
b. Certification is controlled by the government.
c. Standardized testing is a way of portraying a professional image.
d. Licensure is required of medical assistants in all states.
e. Certification is typically obtained on the state level.
c. Standardized testing is a way of portraying a professional image.
The managed care organization that has been in existence the longest is a/an:
a. PPO
b. IPA
c. HMO
d. EPO
e. POS
c. HMO
The “consent form” is:
a. another term for the “authorization form”
b. mandated by HIPAA for the release of personally identifiable health information for treatment,
payment, and routine health care operations
c. used for the release of personally identifiable health information for reasons other than treatment,
payment, and routine health care operations
d. used voluntarily for the release of personally identifiable health information for treatment, payment, and routine health care operations.
e. used to release sensitive information such as HIV or AIDS status
D
Under HIPAA law, what is the best description of PHI?
a. Pertinent health information related to the patient’s current treatment at your facility.
b. Personal health information such as mental illness and sexually transmitted diseases.
c. Protected health information about the patient’s past, present, or future health condition that could identify
the person.
d. Private health information any reasonable person would not want disclosed without permission.
c. Protected health information about the patient’s past, present, or future health condition that could identify
the person.
Although patients do not always go through the stages of dying in the order presented, the fourth stage is
usually:
a. anger
b. bargaining
c. depression
d. acceptance
e. denial
c. depression
When trying to understand a viewpoint or evaluating a patient’s behavior, it is important to ______ and _____
.
Listen & observe
In a health maintenance organization (HMO), what is the treating physician called?
primary care physician
(PCP) or gatekeeper
The most common torts in health care incidents are:
a. assault and battery torts
b. liability without fault torts
c. intentional torts
d. negligent torts
e. fraud or deceit torts
d. negligent torts
What are the three items a voluntary signed consent form covers?
a. treatment
b. payment
c. routine health care operations