Chapter 1
Credit earned for education pursued by a working professional as part of improving or maintaining professional competence
Continuing education units
Wireless transfer of medical information via electronic technology to provide health care when there is a separation between the health care professional and the patient
telemedicine
is the customary code of conduct, courtesy, and manners in the medical profession.
Medical etiquette
the process of communicating non-verbally through conscious or unconscious gestures and movements
body language
a substance that is dangerous and potentially damaging to humans and the environment.
Hazardous waste
Call in which three or more people at various locations participate
Conference call
Behavior traits that enable one to get along with others and form positive relationships
Interpersonal skills
Two or more physicians operating as solo practitioners billing under separate tax identification numbers, sharing office expenses, employees, and the on-call schedule
associate practice
defined as information about the patient's past, present, or future health condition that contains personal identifying data
Protected Health Information (PHI)
Involves being patient while the message is spoken and giving the speaker your undivided attention
Active Listening
used in the care of all patients regardless of their diagnosis or possible infection status; a strict form of infection control that is based on the assumption that all blood and other body fluids are infectious.
Standard Precautions
Process of determining priority order of patients by level of urgency
Triage
Ability to organize and prioritize multiple tasks to accomplish objectives
Time management skills
Three or more physicians sharing office space, expenses, employees, and income; using one tax identification number; and billing claims under a group name
group practice
is the range of education, training, ability, and skills a health care professional is expected to have and operate within according to the law ans within the standard care, that is, what an individual is expected to do or not to do in a given situation.
Scope of practice
Oral or nonverbal responses like repeating, restatement, requesting examples, questioning (open vs. closed-ended), summarizing, and silent pauses
Feedback
The study of workplace equipment design or how to arrange and design devices, machines, or workspace so that people and things interact safely and most efficiently.
ergonomics
When calling an insurance company to verify a patient's coverage or to obtain an authorization, which of the following must you have on hand?
Copy of the front and back of the patient's insurance card
Physical or emotional exhaustion, often caused by long-term stress
Burnout
Group of individual health care providers who contract with managed care plans to provide care at a discounted rate in their own office setting
independent practice association (IPA)
is the statute that enforces private rights and liabilities involving relations between individuals, corporations, government entities, and other organizations
Civil law
Name the Communication Cycle
part of hospital admission record that provides identifying data
Face Sheet
Which piece of telephone equipment reduces phone fatigue and allows mobility?
Wireless headset
Process of meeting specific state standards or being evaluated and recognized by national professional organization as meeting predetermined standards; applies to schools and training programs
Accreditation
Health care delivery plan that strived to manage the cost, quality, and delivery of health care by emphasizing preventative medicine, reviewing the utilization of services, and contracting with a network of providers; payment is by capitation with some fee-for-service
managed care organization (MCO)
applies when the time limit for legal action on medical negligence has been exceeded
Statute of Limitations
Three ways humans communicate messages
National, state, county, city, and private agency information and programs made available at the local level, such as Alcoholics Anonymous, hospice care, or the Multiple Sclerosis Society
Community resources
When taking a phone message from a patient, you should be sure to record
- The date and time
- The patient's name and phone number
- The reason for the call
- you name (who took the message)