QA
What is the proper closing at the end of a call?
Thank you for choosing MyEyedr. Have a great day!
When is a pt considered a new pt?
When they have never been seen at MED, Has an account but hasn't had an eye exam with MED, If the pt has not been seen at MED in the last 3 years
What hints can be given to a pt when verifying their profile?
No hints can be given!
Provide 3 examples of symptoms that warrant an emergency OV
Chemical exposure, sudden loss of vision, flashes/floaters, trauma/injury, foreign body, sudden headache involving eyes/vision, eye pain with decreased vision
What has a head, a tail, but does not have a body?
A coin
When should you ask the COVID questions during a call?
You should ask first before offering an appointment time
Who should you advise of our office protocols?
Anyone scheduling at appt. even unauthorized callers
What must you note when a 2nd/3rd party caller calls on behalf of a pt?
Callers name and relation to pt
When do you ask a caller if they want to schedule additional friends or family?
You should ask before you schedule the appointmet
The hardest natural substance known is what?
Diamond
Who should you ask the COVID questions?
Patient, Parent/guardian of a minor, foster care, social worker, power of attorney, government facility, nursing home
Any authorized 2nd/3rd party caller
What information is needed to create a new pt profile when an unauthorized party calls to schedule?
First name, last name, DOB and phone number
What are the office protocols?
A Staff member will greet you at the door, take your temperature and provide you with a new facemask which should be worn while you are in the office.
Do not bring additional family members or friends unless necessary.
Please adhere to all social distancing guidelines.
If you are not able to make the appointment, please give us at least 24 hours notice, so we can utilize that time to see another patient that may be in need
Name 3 acceptable abbreviations/acronyms
RX = Prescription, HIPAA = Compliance of your Protected Health Information, PHI = Protected Health Information, MVC = Managed Vision Care/Insurance Specialists, PR = Patient Relations, PT = Patient
What is the most frequently sold item at Walmart?
Bananas
What information should be included when you notate a pt account?
Important medical history, any important updates made to the profile, MVC ticket submissions, answers to the COVID questions, escalations, OV/RC symptoms
What should be the information included in an appointment recap?
Day of the week, location name, location street address, date, time and Dr. name
What information is needed when verifying a pt address?
Street address, Apt/Suite/Unit Number, City, State and Zip code
What fees can a pt expect if they cancel an appointment with less than 24 hour notice?
We do not charge pts a fee for cancelled appts
What was the first toy to be advertised on television?
Mr. Potato Head
What information is needed to remove a patient profile after they have passed away?
Death Certificate, Executive of Estate or any other legal document issued that transfers responsibility
What information should be provided when cancelling an appt?
Day, date, time, location and doctor
Name 3 authorized 2nd/3rd party callers
Parent/guardian of a minor, foster care, social worker, power of attorney, government facility, nursing home
What is the youngest age a pt can be to schedule an appt?
15 years old
Which country produces the most coffee in the world?
Brazil