Process - RED/PINK
What step in the process allows us to review and plan?
Mediators' Breaks
If we don’t build ____, parties won’t share with us
Trust
____ is a linchpin of mediation, facilitating disclosure by the parties
Confidentiality
When we tell parties they may withdraw at any time, we are reminding them that the process is ____
Voluntary
Leaning in, good eye contact and body language are hallmarks of ____
Active Listening
At which stage of the process are we setting the trust and respect table for parties
Introduction
For which challenge are awareness, reflection and education remedies?
Bias
What is the best kind of question to ask in early sessions?
Open-Ended Questions
____ is another way to say that the Parties are in control of what happens?
Self Determination
____ can be a surprisingly effective tool when addressing barriers in the later privates and last joint
Silence
At what step of the process do we ask parties ‘what happened?’
First Joint
____ can be a powerful negative force OR an opportunity for positive change
Conflict
Parties generally start with demands, which reflect their ____
Position
____ are benefits of mediation even without an agreement
Clarity and Improved Communication
____ is a tool to help transmit difficult information
Linking
At what step of the process do we ask parties ‘what do you want to do about it?’
Later Privates
If an agreement is not ____, you do not have an agreement
Mutually Acceptable
What is the task we use at the end of the first joint session?
While you're waiting, we ask you to think about what is most important to you.
____ are dictated by the parties to the mediators
Agreement Terms
Mediators encourage parties to consider their ____, by asking what is most important to you?
Interests
At what step of the process do we ask parties ‘how do you feel about it?’
First Private
What is thing first thing we do in the face of an impasse
Ask Questions
What is the task we use at the end of the first private session?
While you're waiting, we ask that you think about ways to resolve this.
Formulating the ____ is NEVER a mediator’s job
Solution/Resolution
Tools Mediators use to acknowledge our understanding of what we have heard from parties
Reflecting and Summarizing