The Professional MA
This is the term for the responsibilities that fall within the knowledge, training, and legal definition of a profession.
Scope of Practice
If ethics tell people what they SHOULD do, laws tell them what they _______ do.
"Must do" or "Have to do"
After receiving a message, this is the next step in the communication process.
Feedback
This psychologist's theory describes a crisis that must be resolved at every stage of life, such as "trust vs. mistrust" in infancy.
Erik Erikson
HIPAA protects patient rights by keeping this private and secure.
Protected Health Information (PHI)
In ambulatory care settings, MAs most commonly perform these two broad categories of tasks.
Clinical Tasks and Administrative Tasks
This document replaced the American Hospital Association's Statement on a Patient's Bill of Rights.
Patient Care Partnership
Facial expressions, body language, and tone of voice are all examples of this type of communication.
Nonverbal communication
According to this famous pyramid, freedom from pain is classified as a basic physiological need.
Maslow's hierarchy of needs
Slander is a spoken harmful falsehood; this is the written or published version.
Libel
This healthcare team member shares many duties with MAs but usually does not perform administrative tasks or give medications.
The PCT (Patient Care Technician)
A patient with this written provider order on file should not receive CPR even if she stops breathing or has no pulse during a procedure.
Do Not Resuscitate order (DNR)
An objective indicator that the observer can see or measure — such as fever, pallor, or damp skin.
Sign. (This is objective information)
Under U.S. guidelines, developmental disabilities may arise up to this age.
The age of 22
State laws that shield people who voluntarily help in emergencies — like the doctor at a sporting event — from being sued for ordinary negligence.
Good Samaritan Laws
This care model is designed to coordinate the care a patient receives from multiple providers.
The Patient-Centered Medical Home (PCMH)
Latin for "the thing speaks for itself" — a doctrine that lets a plaintiff use the injury itself as evidence of negligence.
res ipsa loquitur
A coworker threatens you after you correct her in front of the provider. This kind of speech is what type of communication?
Aggressive communication
A 45-year-old patient just diagnosed with terminal illness lashes out at the MA about everything. This defense mechanism redirects feelings from a frightening source to a safer target.
Displacement
An _______ minor can make ALL of their own healthcare decisions; a _______ minor can make some routine decisions (such as vaccines or birth control) without a parent.
Emancipated minor ; Mature minor
MA Jonah gives Mrs. Contreras a flu shot instead of a COVID-19 booster and reports the error per facility policy. This best demonstrates which characteristic of professionalism?
Honesty
In a malpractice lawsuit, the patient is the _______ and the provider (and MA) are the _______.
The patient is the plaintiff; the provider and MA are the defendant.
A patient nods "yes" to every question but pauses first; you suspect she does not fully understand English. The MA should offer to use this service.
Medical interpretation (interpreter) service?
This theorist described five stages of grief: denial, anger, bargaining, depression, and acceptance.
Elisabeth Kübler-Ross
An unconscious emergency patient who cannot express wishes is treated under this type of consent.
Implied consent