We will build healthier communities with others who share our commitment to provide high-quality, cost-competitive health care services
What is MVH Mission Statement?
100
Behavior Standards for Service Excellence
What is We Are Miami Valley Hospital?
100
DAILY DOUBLE...
Phone number for patients to call if we did not meet their expectations
What is 208-2666?
100
MVH has over 800 of these "employed" at MVH
What is Volunteers?
200
Company Miami Valley Hospital uses to track film badges
What is Landauer?
200
Patients, physicians, and employees will choose MVH over any other health care provider in Southwest Ohio. We will grow our market leadership by anticipating needs and exceeding expectations...
What is MVH Vision Statement?
200
Smile, Eye Contact, Introducing and Greeting, Zeal, and Ending our Conversations with Confidence is also known as what.
What is SEIZE?
200
Used to be called Arrival/Departure cards
What is Our Job Is You cards?
200
True or False...A patient can schedule an ER visit online with MVH
What is True?
300
Type of radiation used in medical x-rays
What is Gamma radiation?
300
DAILY DOUBLE...
Name the four Values for MVH
What is Respect, Integrity, Compassion, and Excellence or RICE?
300
DAILY DOUBLE...
The acronym for our Priciples and Standards for Behavior (hint, the winners are honored in the hallway by the gift shop)
What is PASS IT ON?
300
Name one of the five promises on the Our Job is You card
What is Your safety and privacy will always be our primary concern, Our team members will respond to your requests in a timely manner, We will explain what we are doing and why, We will respect your personal decisions and privacy, We will go the extra mile to make your visit as pleasant as possible?
300
In 1970 the hospital performed the region's first transplant. What organ was transplanted?
What is Kidney?
400
name three types of leaded shields
What are thyroid shields, lead aprons, and leaded glass?
400
Our model of practice at MVH...hint (it is the foundation of our caring spirit for self, colleagues, and patients and their families)
What is Relationship Based Care?
400
True or False...Relationship Based Care is the foundation for our model of care at MVH
What is True?
400
DAILY DOUBLE...
What is the goal of the Our Job is You card?
What is to strive to provide "Very Good" care and "Always" exceed expectations?
400
Careflight has this many helicopters and "bases".
What is Four?
500
DAILY DOUBLE...
Name the physics company MVH uses to test our equipment
What is Unicon Physicists
500
The reason MVH exists
What are Patients?
500
Name one of the Pass It On standards.
What is Patients First, Appearance, Spirit, Service, Information, Teamwork, Ownership and Accountability, or No Cutting Corners