Lumen
The preferred browser when using Lumen
What is Chrome
Segment to this when there are no coverage issues, minor injuries/limited treatment, no SIU concerns or EIP isn't sure if they are getting treatment
What is Super Fast Path
This type of collision is the most common type of accident and some common injuries include whiplash, muscle strains, herniated discs and headaches.
What is a rear-end collision
This is how many business days you have to contact the customer upon receipt of the ICP activity.
What is 2 business days
This is the part of the policy that identifies the policyholder, vehicles on the policy, coverages and endorsements
What is the Declarations Page
This tab houses reserves, loss paid and recovery amounts.
What is the Financials tab
Segment to this when coverage is being investigated, there are serious injuries, causality investigations, other open claims, ongoing disabiity claims or prior injuries to the same body part
What is Moderate
Some common injuries from striking this part of the inside of a vehicle include injuries to the knee, thigh and hip.
What is the Dashboard
This is how many voice to voice attempts you must make to the injured party if they are not represented by an attorney.
What is 2 voice to voice attempts
This type of exposure should be opened and referred to Casualty when the at fault third-party does not carry enough bodily injury coverage.
What is an Underinsured Motorist exposure
This button allows you to see completed activities from the past 7 days
What is History
Segment to this when you are reasonably certain bills will quickly exhaust the policy limit
What is Minor
This type of collision/impact can cause passengers to strike the steering wheel or dashboard causing possible injuries such as head, neck, chest and abdominal issues, pulmonary contusions, rib fractures and even fatalities.
What is a Front Impact
This acronym describes how your action plans should be structured.
What is ART (Actionable, Resolution-focused, Timebound)
This should be used when you recieve new information that triggers a decision on the claim or when a claim is reassigned to you.
What is a Key Event
This area of Lumen allows for quick access to view resources, notes, activities and adjuster information
What is the right rail
When segmenting to Moderate, this is what reserves should be set to
What is the most likely outcome
Internal injuries occur in up to 1/3 of patients because of this inside of a vehicle. Common injuries can be: skin lacerations, shoulder pain, abdominal pain, and chest pain.
What is a Seatbelt
What needs to be reviewed for Medicare compliance during the ICP?
What is eligibility & data field completion/accuracy
This is what you need to request if the policy is $15,000 or greater and you anticipate paying more than $15,000
What is Settlement Authority or SA
Click this button to view all details about coverages on the policy, endorsements, listed operators, listed vehicles and policy documents
What is More Policy Detail
Use this type of reserve when setting money aside for non loss items such as IMEs and Peer Reviews
What are Expense Reserves
This is the direction your body will move in if you are T-boned on the driver side of your vehicle.
What is the left side
When is it ok to waive an ICP call/activity?
What is Never
This is what you will do to an exposure when Medical handling is complete but subrogation or litigation is pending
What is deactivate