Allows messages to be left or recorded when the medical assistant is unable to answer the phone.
What is a voice messaging system?
100
What you should always have on your face when answering the phone.
What is smile?
100
Special paperwork from primary care physicians when patients see a specialist.
What are referrals?
100
This has space for patient's name, time of arrival, and the name of the physician the patient will see.
What is a sign-in sheet?
100
Patient information such as age, gender, ethnic background, education and social security number.
What is demographics?
200
When several people from different locations wish to have a joint discussion by phone
What is a conference call?
200
How to respond to an obscene or prank call.
What is hang-up?
200
The way patient information should be disposed of.
What is shredding?
200
This is used in most medical offices as part of the billing process.
What is a charge slip?
200
When more than one patient is scheduled in the same time slot.
What is overbooking?
300
Refers to the clear articulation and pronouncement of words.
What is enunciation?
300
The most common patient phone call.
What is appointment request?
300
Lawsuits against medical assistants who have failed to correctly handle an emergency.
What is malpractice?
300
Act that protects patients privacy.
What is HIPAA?
300
Collecting all records, test results, and information pertaining to a patient who is scheduled to be seen by the physician.
What is collating?
400
An agency that answers phone calls and forwards messages to directed recipients.
What is an answering service?
400
The maximum number of times you should let the phone ring before answering. (According to the book)
What is three?
400
A patient who tends to draw staff into long telephone conversations.
What is a persistent talker?
400
The person responsible for alerting the physician to patient "no-shows".
What is the office manager?
400
Designated amounts that some medical insurance plans require patients to pay for medical services.
What are copayments?
500
Determining the order in which to take patient calls.
What is triage?
500
The maximum amount of time someone should be left on hold. (According to the book)
What is 30 seconds?
500
Process of determining quickly the nature of a telephone call and the proper way of handling it.
What is screening?
500
Consists of daily bathing, use of a deodorant without a strong scent, good oral care, and clean, well-pressed clothing.
What is hygeine?
500
Title given to the medical assistant who greets and assists incoming patients and performs many important duties that make the office run smoothly and efficiently.