Tasks and Skills
The 5 Tasks of the Administrative Medical Assistant
- Front office procedures
- Scheduling
- Records management
- Administrative duties
- Financial
What is the number one quality necessary for an Administrative Medical Assistant?
A Genuine Liking for People
the most common place of employment for the administrative medical assistant
physician practice
the outward display of an employee’s values and standards,
work ethic
What does AAMA stand for
American Association of Medical Assistants
The administrative medical assistant plays an important role in ensuring that the medical office's procedures comply with __________ concerning patient's records.
HIPAA
The skill associated with verbal, non-verbal and written ___________________
Communication
the outward evidence of a person's character.
personality
A __________ investigates the causes of disease.
pathologist
the quality that enables the physician to trust the medical assistant at all times.
Honesty
offers the Certified Medical Transcriptionist (CMT) certification exam
AHDI
the tendency to believe that one's own race or ethnic group is the most important and that some or all aspects of its culture are superior to those of other groups.
ethnocentrism
These skills are necessary for dealing with people
interpersonal skills
Looking directly at the patient and listening with attention are ways to communicate ___________ of the person.
acceptance
A _______ may specialize in the
diagnosis and treatment of a specific disorder—back pain, headache, mental health, or wound
treatment, for example—and is considered an outpatient setting.
clinic
Unlike aggressiveness, this quality is the ability to step forward to make a point in a confident and positive manner.
Assertiveness
the indication given by certain associations that a person has met high standards and has achieved competency in the knowledge and tasks required.
certification
should not be brought up with terminally ill patients
future plans
A school subject, this skill is necessary for AMAs
Mathematics Skills
asensitivity to the feelings and situations of other people.
Empathy
specializes in the comprehensive treatment of
children.
pediatrician
The administrative medical assistant who finishes work on schedule, does required tasks without
complaint (even when they are unpleasant), and always communicates willingness to help is
said to be
Dependable
a willingness to learn new duties or procedures
without a requirement to do so.
self-motivation
communicating with a deaf patient is one example of a _________________
language barrier
These skills help keep things in order
Organizational Skills
Lifting patients' spirits helps build
goodwill between them and the physician. This is an example of...
Cheerfulness
They employ administrative
medical assistants who are skilled in handling medical documents and understand medical
procedures.
Insurance Companies
Using time and other resources to avoid waste and unnecessary effort when completing tasks
Efficiency
The AAMA requires CMAs to be re-certified how often?
every 5 years
When conversing with patients, it is not appropriate to discuss what topic?
religion