1
Which of the following is a main principle of the Canada Health Act? a. Health insurance should cover 100% of dental care.
b. Health insurance should cover all medical services.
c. All residents of Canada should be provided with health care.
d. Eligible Canadians should receive accessible health care.
d. Eligible Canadians should receive accessible health care.
What is ethics?
The study of standards of right and wrong in human behaviour
What is the definition of nonmaleficence?
An ethical principle encompassing the duty to refrain from harming another person
For which of the following groups does the federal government carry direct responsibility for health care costs?
Refugee claimants
What is the purpose of the Workplace Hazardous Materials Information System (WHMIS)?
a. To standardize workplace safety across the country
Which of the following is a correct definition of “evidence-based”?
Proven through high-quality scientific studies to be effective
What are two challenges facing health care services today?
Underfunding and poor coordination of services
38. Name one effect of the Occupational Health and Safety (OHS) Act on the work environment.
a. Employees have the right to overtime pay
b. Employees have the right to be aware of potential safety hazards.
c. Employees have the right to refuse to wear protective equipment.
d. Employees have the right to flexible working hours.
Employees have the right to be aware of potential safety hazards
What does fee for service mean?
A health care provider is paid for each insured service
Give 3 reasons why the scheduling system is important?
Maintains a record of each day’s appointments, provides a legal document, can be used for billing purposes
Name 3 types of scheduling in the medical office!
Wave, stream, affinity
What pieces of information is needed to book an appointment?
Name of patient, telephone number, and reason for visit
Name 3 types of filing systems and an example of where each would be used
Alphabetical, numerical, color coded
Explain “Implied Consent” in the doctor/patient relationship.
The patient requests an examination or treatment from the doctor, the doctor accepts to treat the patient
Who owns the patient record?
The physician owns the medical record
according to the book, name 3 types of archiving for a medical record
Microfilm, microfiche, and CD-Rom
What does “PIPEDA stand for?
Personal information protection and electronic documents act
What is an “office procedures manual?”
It is a manual that describes the necessary steps involved in completing any and all jobs related to the daily function of the medical office
What is the purpose of screening telephone calls?
Not to interrupt the doctor and to be able to prioritize the urgency of patient needs
Name 3 emergency conditions which MUST be seen immediately!
Chest pain, shortness of breath, high temperature, earache
Name the 5 dimensions of wellness?
Physical, emotional, social, intellectual, spiritual
Name the 5 stages of illness response cycle?
Preliminary, acknowledgment, action, transitional, resolution
What is a locum?
Someone who may assume a practice, when the doctor is away on holiday
Define the SMILE principal ?
Sensitivity, mutual respect, interest, language, explanation
When booking an appointment, what is important to keep in mind?
Reason for the visit, whether the patient is a child, or retired, and urgency