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HAVE
A
GREAT
SUMMER
BREAK
100
Which of the following is NOT one of the suggested guidelines for locating missing files? a. Check with the transcriptionist, receptionist, coding, and billing departments. b. Look at the file folders near the location where the missing file “should” appear in the file cabinet. c. Check common areas, such as the copy machine, scanner, and fax machines. d. Ask the patients currently in the reception room.
d. Ask the patients currently in the reception room.
100
________ is the process of sorting or grouping patients according to the seriousness of their condition.
Triage
100
When calling patients, you will find that most of them have some form of voice message system. This does present a problem due to _____.
patient privacy
100
The lowest amount of a supply item the office should have before reordering is known as the ________.
reorder point.
100
Medical offices that utilize electronic signatures a. are more at risk of making medical errors. b. must obtain approval of the AMA first. c. use signatures based on each individual’s login. d. are in danger of violating HIPAA requirements.
c. use signatures based on each individual’s login.
200
________ applications provide the user the ability to create, edit, store, and print things such as letters, manuscripts, transmittals, and many other professional documents.
Word processing
200
The medical assistant should be sure the schedule depicts all unavailable times, which is known as forming a ________.
matrix
200
A ________ contains physician documentation for each patient visit, as well as ancillary information for the patient.
medical record
200
________ expressions include such terms as “each and every,” “first and foremost,” and “physician’s patient.”
Redundant
200
Which type of signature is an electronic image of a handwritten signature? a. Token b. Digital c. Digitalis d. Digitized
B. DIGITAL
300
The areas of the letter that require personalization, such as the date, inside address, and salutation, are called the ________.
variables
300
A printed appointment list is placed ________. a. on top of the collated medical records b. on the physician’s desk c. both a and b d. none of the above
c. both a and b
300
Which of the following statements is FALSE? a. First impressions are not important. b. First impressions are very important. c. The impression you make affects everyone in the office. d. Impressions can be either good or bad.
a. First impressions are not important.
300
Functionality of practice management software does NOT include which of the following? a. Desktop publishing b. Appointment scheduling c. Reimbursement management d. Billing and claims processing
a. Desktop publishing
300
Which is the most restrictive type of health care plan? a. PPO b. HMO c. FFS d. Indemnity plan
B. HMO
400
Whenever possible, it is preferable to avoid the personal pronoun ________ in professional writing.
I
400
During a telephone call from a patient, you should remember to have the patient _____ his or her name to avoid mistakes.
spell out
400
________ or failed appointments occur when a patient does not show up to keep an appointment.
No-shows
400
________ means a computer cannot be used because of maintenance or mechanical failure.
Downtime
400
The more complicated the medical procedure, the higher the ________. a. resource value unit b. relative value unit c. relational variable unit d. resource variable unit
a. resource value unit
500
Which type of equipment would be in a typical medical office? a. Copy machine b. Scanner c. Postage meter d. All of the above
D. ALL OF THE ABOVE
500
Let the person to whom you are transferring the call know _____. a. how long the caller has been waiting b. the caller’s name c. the caller’s name and the reason for the call d. whether or not the person calling is still sick
c. the caller’s name and the reason for the call
500
A wise purchaser of supplies will develop a good working relationship with vendors, whether in person, on the telephone, in writing, or online, in preparation for ________.
negotiating a contract
500
An effective records destruction policy should do all of the following EXCEPT a. outline the length of time records will be kept. b. define which records will be kept onsite and which will be kept offsite. c. designate five people to be responsible for deciding what to keep and what to purge. d. provide a method of disposal that destroys all information in the record.
c. designate five people to be responsible for deciding what to keep and what to purge.
500
Any time a medical assistant is uncertain about how to select a code, he or she should reach out to a certified coder or to a ________.
supervisor