Schedule Management
Legal & Ethical Issues
Insurance & Billing
Preparing for the World of Work
Patient Collections & Financial Mgmnt
100
This is the first step in preparing the appointment book.
What is establishing the matrix?
100
Malpractice lawsuits are part of this law.
What is civil law?
100
This is the largest federal program providing health insurance to citizens aged 65 and older.
What is Medicare?
100
This section of a resume' demonstrates a commitment and dedication to your career.
What is the professional memberships and activities section?
100
These two key things should be included on a patient invoice.
What is the balance from the previous month and an itemized list of charges.
200
This type of scheduling system is based on the reality that some patients will arrive late and others will require more or less time than expected.
What is wave scheduling?
200
A written court order addressed to a specific person, requiring that person's presence in court at a specific time is called this.
What is a subpoena?
200
This is the person whose name the insurance carrier is under.
What is the subscriber?
200
This type of resume' highlights an individual's accomplishments and strengths.
What is a functional resume'?
200
This billing system bills each patient only once a month but spreads the work of billing over the whole month.
What is cycle billing?
300
This appointment scheduling system groups similar appointments together during the day or week.
What is cluster scheduling?
300
This is a rule of conduct established and enforced by an authority or governing body, such as the federal government.
What is a law?
300
This is the fixed dollar amount a subscriber must pay or "meet" each year before the insurer starts covering expenses.
What is the deductible?
300
This type of resume' contains a clear, concise objective on a specific job as well as substance when relevant job experience is not present.
What is a targeted resume'?
300
This type of account is open to charges made occasionally as needed.
What is an open-book account?
400
This type of scheduling system can be helpful if a patient calls and needs to be seen that day but no appointments are available.
What is double-booking?
400
This is a civil wrong committed against a person or property causing physical injury or damage or deprivation of personal liberty and freedom.
What is a tort?
400
This is the authorization the directs an insurance carrier to pay the medical provider or the medical practice directly.
What is assignment of benefits?
400
This section of a resume' includes information such as phone numbers, email address, etc.
What is the personal information section?
400
An initial letter of inquiry is generally sent when an account is this many days past due.
What is 60 days?
500
It's a good idea to have this system to remind patients of appointments they need to schedule 6 months to a year away.
What is a system of recall notices?
500
These are formed through the influence of family, culture, and society and serve as a basis for ethical conduct.
What are moral values?
500
Medicaid is this type of program.
What is a health cost assistance program?
500
A prospective employer will find information about your leadership qualities in this section of your resume'.
What is campus and community activities?
500
Patients who may be poor, underinsured, or elderly and on a fixed income may be considered this type of case.
What is a hardship case?