Show:
Mail Me Away
Judge Sisco's Courthouse
The Telephone Game
Communication is Key
Ethically Speaking
100
This is a list of items included in a shipment.
What is a packaging slip?
100
This is the performance of an act that is wholly wrongful and unlawful.
What is malfeasance?
100
This can be used to record verbal messages.
What is voicemail?
100
___________ helps the medical assistant make sure that the patient understood what was said.
What is Feedback?
100
Presumed consent is also called _______ consent.
What is implied consent?
200
Most of this produced on letter-sized paper, which is 8 1/2 by 11 inches.
What is correspondence?
200
This person complains...they'll get an appeal if they are not satisfied.
What is the plaintiff?
200
The process of ______ in the medical office helps the medical assistant determine which calls should be forwarded to a particular staff member.
What is screening telephone calls?
200
_______ is defined as an obligatory task, conduct, service, or function that arises from one’s position, as in life or in a group.
What is duty?
200
With respect to _________, a recipient’s physician cannot certify a donor’s death.
What is organ donation?
300
This type of mail is available 7 days a week, 365 days a year.
What is express mail?
300
This must be proven to win a judgment in court or in arbitration.
What is Negligence?
300
This can be violated when a speakerphone is used, so it should not be used in open areas.
What is confidentiality?
300
The medical assistant should use the letter style preferred by this type of supervisor.
What is the physician-employer?
300
A physician may be charged with _____ if he or she does not obtain consent before procedures are performed on a patient.
What is battery?
400
This is the electronic submission of a mail.
What is e-mailing?
400
This is defined as the thought, judgments, and actions on issues that have implications of moral right and wrong.
What is ethics?
400
You may need to use this to access the Internet and help the patient with community resources.
What is a browser?
400
Ordered items that are not delivered when promised or demanded but will be supplied at a later date are said to be _______.
What is back-ordered?
400
_______________ is a method of determining the order in which patients should be seen based on the severity of each patient’s illness or injury.
What is screening?
500
First-class mail that weighs more than 13 ounces is classified as this...
What is priority mail?
500
Information in the appointment book must be legible, because it could be entered into court proceedings as this.
What is evidence?
500
This is not required from a client when a telephone message is taken.
What is the client's account number?
500
_______ is the articulation of clear sounds.
What is Enunciation?
500
_______ substitution of another surgeon without the patient’s consent.
What is Ghost Surgery?