Communication
This includes a sender, receiver, message, feedback, and sometimes noise.
The communication circle
A rule of conduct established and enforced by an authority or governing body.
Law
An unlawful act or misconduct
malfeasance
The most common computer input device
Keyboard
Used once and then must be restocked.
Expendable items
This part of the letter begins two lines below the subject line or two line below the greeting if there is no subject line.
Body of letter
The first thing you should do when answering the telephone.
identify the medical office and yourself
Examples of nonverbal communication
facial expressions
tone
body language
Document in which a patient names someone to make decisions regarding medical care in the event he or she is unable to do so.
durable power of attorney
licensed practitioner’s mistake is completely obvious
res ipsa loquitur
A type of pointing device
mouse, touchpad, trackball
Used indefinitely.
Durable Items
Placed two lines below the last line of the body
Complimentary Closing
This condition requires immediate medical help.
Trouble breathing
Asking a patient to repeat your instructions is an example of __________ communication.
positive
A written court order addressed to a specific person, requiring that person's presence in court.
subpoena
A court order to produce documents
subpoena duces tecum
A device used to transfer information from one computer to another over telephone or cable television lines.
Modem
Needles, syringes, and lubricating gel are examples of what type of supplies?
Clinical
The letter writer's initials followed by a colon or slash and the typist's initials.
Identification Line
Saying words correctly
pronunciation
Body language includes:
facial expressions
eye contact
posture
touch
personal space
the four D's of negligence
Duty
Dereliction
Direct cause
Damage
failure to perform an act that is one's required duty or that is required by law
Nonfeasance
The main circuit board that controls the other components in a computer.
Motherboard
Stationery and insurance forms are examples of what type of supplies?
Administrative supplies
Type of letter style where all lines are typed flush with the left margin.
Full Block Letter
Do this before putting a caller on hold.
ask the caller to state the purpose of the call
Listening to the radio is an example of __________ communication.
passive
A civil wrong committed against a person or property
tort
An employee who is considered to be acting on the physician's behalf
respondeat superior
Desktops, laptops, tablets are all different types of?
computers
The total purchase price divided by the number of items.
Unit Price
Checking a document for spelling, grammatical and format errors.
Proofreading
A medical assistant should answer all telephone calls using
proper telephone etiquette.